Community Concierge: Front Desk & Member Experience

WW_AU - WeWork Australia Pty Ltd; Sydney; On-site; AUD 34,000 - 44,000; Full time

Job summary

WeWork Australia Pty Ltd in Sydney is seeking a Front Desk Associate to be the welcoming face of our hospitality team. You’ll greet members and guests, assist with check-ins, and support daily front desk operations at weekdays locations, ensuring a polished and friendly first impression.

You will build relationships, know local services, manage mail and building tasks, and promote WeWork products. The role suits a people-person with strong communication, basic computer skills, and a team spirit

Qualifications

• You’re a people-person with strong interpersonal skills.
• You enjoy in-person interactions and represent the brand confidently.
• You excel at multitasking while prioritizing member experience.
• Hospitality, retail or customer service experience is preferred but not required.
• You have strong verbal and written communication and basic computer skills.

Responsibilities

• Greet members and guests warmly at the front desk.
• Staff front desk during business hours and be on-site contact.
• Register and check in visiting guests per guest policies.
• Provide orientation of spaces and answer questions for first-time visitors.
• Issue and collect keys as needed.
• Keep the front desk clean and organized.
• Notify members of deliveries and packages.
• Learn member names and businesses to build relationships.
• Keep member notes up to date in WeWork systems.
• Explain WeWork policies and recommend services.
• Support mail handling and building operations.

Skills

People skills

Interpersonal skills

Brand ambassador

Teamwork

Multitasking

Customer service

Communication skills

Basic computer skills

Integrity

Education

Secondary school certificate

Job description

WeWork Australia Pty Ltd in Sydney is seeking a Front Desk Associate to be the welcoming face of our hospitality team. You’ll greet members and guests, assist with check-ins, and support daily front desk operations at weekdays locations, ensuring a polished and friendly first impression.

You will build relationships, know local services, manage mail and building tasks, and promote WeWork products. The role suits a people-person with strong communication, basic computer skills, and a team spirit