Guest Experience Front Desk Lead

WeWork; Sydney; On-site; AUD 52,000 - 72,000; Full time

Job summary

WeWork is hiring a Front Desk Associate in Sydney to be the friendly face of our hospitality team. You will greet members and guests, answer questions, promote services, and support mail and package handling. You’ll work with the Community Management team to ensure a welcoming, well-run space and a positive member experience.

The role emphasizes strong communication, teamwork, and the ability to multitask in a busy coworking environment while upholding WeWork’s values and standards.

Qualifications

• In-person interactions energize you with outstanding interpersonal skills.
• You’re a people-person who enjoys meeting new people.
• Experience in hospitality/retail or customer service preferred.
• Strong verbal and written communication skills.
• Proficient in basic computer skills.
• Demonstrate integrity, dependability, responsibility and compassion.

Responsibilities

• Front Desk Management: Greet members and guests warmly, check them in, and be on-site contact during business hours.
• Member Engagement: Learn member names, understand their businesses, answer questions, and promote WeWork services.
• Building Operations & Management: Assist with mail handling, maintain front desk tidiness, restock supplies, and monitor spaces.
• Emergency/incident response: Escalate and record issues as needed.

Skills

People skills

Interpersonal skills

Team player

Multitasking

Hospitality experience

Verbal communication

Written communication

Computer literacy

Integrity

Compassion

Education

Secondary school certificate

Job description

WeWork is hiring a Front Desk Associate in Sydney to be the friendly face of our hospitality team. You will greet members and guests, answer questions, promote services, and support mail and package handling. You’ll work with the Community Management team to ensure a welcoming, well-run space and a positive member experience.

The role emphasizes strong communication, teamwork, and the ability to multitask in a busy coworking environment while upholding WeWork’s values and standards.