Guest Experience Host: Local Expert & Growth Path

Veriu; New South Wales; Vor Ort; AUD 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Discounts on accommodation across Veru

Discounts on private health insurance

Employee Assistance Program

Referral bonuses up to $1000

Zusammenfassung

Veriu is seeking a proactive Super Host to deliver outstanding guest experiences across our NSW hotels. You will greet guests, manage check-in/out, and ensure memorable stays by offering local recommendations and quick resolutions to issues.

This role rewards ownership, teamwork, and growth within a rapidly expanding Australian-owned hotel group. You will join a dynamic team that values flexibility, strong guest focus, and a proactive attitude.

Qualifikationen

• Proven ability to deliver high levels of guest service across touchpoints (check-in/out, during stay).
• Strong communication and interpersonal skills with guests and team members.
• Ability to think creatively to resolve complaints and enhance guest experience.
• Knowledge of the local area to offer recommendations and personalised tips.
• Collaborative mindset with a willingness to contribute to a positive team culture.

Aufgaben

• Provide high levels of guest services at all touchpoints (check-in, check-out, during stay).
• Offer creative resolutions to complaints and problems.
• Be the Go-To host and local area expert for guests with recommendations.
• Respond to emergencies in a safe and professional manner.
• Identify opportunities to increase guest return and new bookings.
• Support the Super Host and Hotel Manager to ensure Veri-Best standards.

Kenntnisse

Guest services

Communication

Problem solving

Local area knowledge

Teamwork

Jobbeschreibung

Veriu is seeking a proactive Super Host to deliver outstanding guest experiences across our NSW hotels. You will greet guests, manage check-in/out, and ensure memorable stays by offering local recommendations and quick resolutions to issues.

This role rewards ownership, teamwork, and growth within a rapidly expanding Australian-owned hotel group. You will join a dynamic team that values flexibility, strong guest focus, and a proactive attitude.