Local Host

Veriu; New South Wales; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Discounts on accommodation across Veru

Discounts on private health insurance

Employee Assistance Program

Referral bonuses up to $1000

Job summary

Veriu is seeking a proactive Super Host to deliver outstanding guest experiences across our NSW hotels. You will greet guests, manage check-in/out, and ensure memorable stays by offering local recommendations and quick resolutions to issues.

This role rewards ownership, teamwork, and growth within a rapidly expanding Australian-owned hotel group. You will join a dynamic team that values flexibility, strong guest focus, and a proactive attitude.

Qualifications

• Proven ability to deliver high levels of guest service across touchpoints (check-in/out, during stay).
• Strong communication and interpersonal skills with guests and team members.
• Ability to think creatively to resolve complaints and enhance guest experience.
• Knowledge of the local area to offer recommendations and personalised tips.
• Collaborative mindset with a willingness to contribute to a positive team culture.

Responsibilities

• Provide high levels of guest services at all touchpoints (check-in, check-out, during stay).
• Offer creative resolutions to complaints and problems.
• Be the Go-To host and local area expert for guests with recommendations.
• Respond to emergencies in a safe and professional manner.
• Identify opportunities to increase guest return and new bookings.
• Support the Super Host and Hotel Manager to ensure Veri-Best standards.

Skills

Guest services

Communication

Problem solving

Local area knowledge

Teamwork

Job description

We are Veriu Group (pronounced 'Very You')!

Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location.We aim to bring people together in new ways, to create lifelong travel memories that can’t be found in a guidebook, and to help people discover the true experience of a place.

Through our brandsPunthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over35 years of brand history.Our ambitious plan to operate 80 hotels becomes closer this year with numerous new hotel openings across the country, and this meanswe’re well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.

Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values ofRelationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.

Now is the perfect time for like-minded people to join our expansion journey.If you’re looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you – you’ve found us and we can’t wait to hear from you!

We are the newest and most exciting hotel/apartments in the region! We are looking for one more Superstar to come and be the final piece of the puzzle!

• 76 Thoughtfully Designed Apartments
• Be a part of a fun, involved, career driven team
• Jointhe LiveStay Group where we set our people up for success!

Responsibilities

Reporting to the Super Host, you’ll be part of a small team of genuine people, looking to create lasting memories and exceptional experiences for each and every guest. No day will be the same, but each day you’ll strive to:

• Provide a high level of guest services at all touchpoints (check-in, check-out, during their stay)
• Provide creative resolutions to complaints and problems
• Be true host, and location connection for our guest -knowthe local area of the hotel intimately enough to provide advice and recommendations to guests on key points of interest
• Respond to emergency situations in a safe and professional matter
• Identify & explore opportunities to increase the number of returning & new guests
• Support the Super Host & Hotel Manager to ensure the hotel operates to Veri-Best standard

You’ll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:

• National career growth opportunities
• Accelerated development in a variety of hotel management or corporate areas
• The chance to join our Fast-Track Hotel Management Development program
• Genuine flexibility and job security
• High performing culture that values relationships & individuality, where our leadership know you by name
• Generous referral bonuses when you refer your friends to work with us (up to $1000)
• Discounts on accommodation across our network
• Discounts on private health insurance
• Access to our Employee Assistance Program

Desired Skills and Experience

About You

We work in a fast-paced environment where no day is the same, so we’re looking for people who are adaptable, enjoy variety and operate with an ownership mindset.

The successful person must have:

• Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
• First Aid Certificate (or be able to obtain before starting)
• Responsible Service of Alcohol Certificate(or be able to obtain before starting)
• Flexibility to work at variety of shifts throughout the week, including weekends and public holidays on rotation with other team members (although no overnight shifts required)
• Ability to work as a team & also independently