Guest Experience Host – Local Area Expert

Narooma; Maitland; Remote; AUD 50,000 - 70,000; Full time

Benefits offered by this job

National career growth opportunities

Fast-Track Hotel Management Dev. prog.

Discounts on accommodation across our

Employee Assistance Program

Referral bonuses up to $1000

Job summary

Punthill Maitland is seeking a guest-focused team member to join the new Punthill Maitland hotel/apartments. You will deliver exceptional guest experiences across the stay, assist with inquiries, and contribute to a warm, welcoming atmosphere.

Join a growing Australian-owned hotel group with opportunities for career advancement, strong team culture, and value for individuality. Training and development are emphasized, with a focus on delivering Veri-Best service standards.

Qualifications

• Approved Australian working rights.
• First Aid Certificate or able to obtain before starting.
• Responsible Service of Alcohol Certificate or able to obtain before starting.
• Flexibility to work a variety of shifts, including weekends and public holidays.
• Ability to work both in a team and independently.
• Experience in a customer service role.

Responsibilities

• Provide high-level guest services at check-in, during stay, and check-out.
• Develop creative resolutions to complaints and problems.
• Know the local area well to provide advice and recommendations to guests.
• Respond to emergency situations in a safe and professional manner.
• Identify opportunities to increase returning and new guests.
• Support the Super Host and Hotel Manager to ensure Veri-Best standards are met.

Skills

Guest services

Customer service

Teamwork

Flexibility

Job description

Punthill Maitland is seeking a guest-focused team member to join the new Punthill Maitland hotel/apartments. You will deliver exceptional guest experiences across the stay, assist with inquiries, and contribute to a warm, welcoming atmosphere.

Join a growing Australian-owned hotel group with opportunities for career advancement, strong team culture, and value for individuality. Training and development are emphasized, with a focus on delivering Veri-Best service standards.