Guest Experience Host

Punthill Apartment Hotels; Melbourne; Sur place; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Referral bonuses

Discounts on accommodation

Private health insurance discounts

Employee Assistance Program

Résumé du poste

Veriu Group (Punthill Epping Apartments) is hiring at its Epping property in Melbourne for hospitality team members. The role focuses on delivering exceptional guest services at all touchpoints, resolving issues creatively, and providing local recommendations to guests.

We value adaptability, teamwork, and a strong ownership mindset, with flexible shifts and opportunities for growth within an Australian-owned hotel group.

Qualifications

• Experience in hospitality environments preferred.
• Strong communication and guest-relations skills.
• Able to multitask and stay calm under pressure.

Responsabilités

• Provide a high level of guest services at check-in/check-out and during stay.
• Offer creative solutions to complaints and problems.
• Know the local area to provide recommendations and points of interest to guests.
• Respond to emergency situations in a safe and professional manner.
• Identify opportunities to increase returning and new guests.
• Support the Hotel Manager to ensure the hotel operates to Veri-Best standards.

Connaissances

Guest services

Teamwork

Adaptability

Ownership mindset

Communication

Formation

First Aid Certificate

Responsible Service of Alcohol Certificate

Australian working rights

Description du poste

Veriu Group (Punthill Epping Apartments) is hiring at its Epping property in Melbourne for hospitality team members. The role focuses on delivering exceptional guest services at all touchpoints, resolving issues creatively, and providing local recommendations to guests.

We value adaptability, teamwork, and a strong ownership mindset, with flexible shifts and opportunities for growth within an Australian-owned hotel group.