Local Host

Veriu; Melbourne; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Discounts on accommodation across our

Discounts on private health insurance

Employee Assistance Program

Referral bonuses up to $1000

Career growth opportunities

Job summary

Veriu's Punthill South Yarra location is hiring a Local Host to deliver outstanding guest experiences in a stylish Melbourne hotel. You will guide guests through check-in/check-out, offer local recommendations, and ensure memorable stays in a fast-paced setting.

You will work with a small team, adapt to varying shifts, and contribute to a culture of ownership, integrity and personal growth while supporting the Hotel Manager to maintain Veri-Best standards.

Qualifications

• Approved Australian working rights.
• First Aid Certificate.
• Responsible Service of Alcohol Certificate.
• Flexibility to work various shifts, including weekends/public holidays (rotational).
• Ability to work in a team and independently.

Responsibilities

• Provide high level guest services at check-in/check-out and during stay.
• Offer creative resolutions to guest issues and complaints.
• Know the local area to advise guests on points of interest.
• Respond to emergencies in a safe, professional manner.
• Identify opportunities to increase returning and new guests.
• Support Hotel Manager to maintain Veri-Best standards.

Skills

Guest services

Local area knowledge

Customer relations

Team collaboration

Ownership mindset

Job description

We are Veriu Group (pronounced 'Very You')!

Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location.We aim to bring people together in new ways, to create lifelong travel memories that can’t be found in a guidebook, and to help people discover the true experience of a place.

Through our brandsPunthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over35 years of brand history.Our ambitious plan to operate 80 hotels becomes closer this year with numerous new hotel openings across the country, and this meanswe’re well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.

Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values ofRelationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.

Now is the perfect time for like-minded people to join our expansion journey.If you’re looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you – you’ve found us and we can’t wait to hear from you!

Located in one of Melbourne’s most vibrant and sought-after neighbourhoods, Punthill South Yarra offers guests a stylish apartment-style hotel experience in the heart of South Yarra. Surrounded by the best of Melbourne’s dining, shopping and entertainment, the hotel is just moments from Chapel Street, Toorak Road and South Yarra Station, providing easy access to the CBD, major sporting precincts and popular city attractions.

Whether guests are visiting for business, leisure or an extended stay, Punthill South Yarra provides a welcoming environment where comfort, convenience and genuine hospitality come together. As a Local Host, you'll play a key role in creating memorable guest experiences while showcasing everything this iconic Melbourne neighbourhood has to offer.

Responsibilities

Reporting to the Hotel Manager, you’ll be part of a small team of genuine people, looking to create lasting memories and exceptional experiences for each and every guest. No day will be the same, but each day you’ll strive to:

• Provide a high level of guest services at all touchpoints (check-in, check-out, during their stay)
• Provide creative resolutions to complaints and problems
• Be true host, and location connection for our guest -knowthe local area of the hotel intimately enough to provide advice and recommendations to guests on key points of interest
• Respond to emergency situations in a safe and professional matter
• Identify & explore opportunities to increase the number of returning & new guests
• Support the Hotel Manager to ensure the hotel operates to Veri-Best standard

You’ll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:

• National career growth opportunities
• Accelerated development in a variety of hotel management or corporate areas
• The chance to join our Fast-Track Hotel Management Development program
• Genuine flexibility and job security
• High performing culture that values relationships & individuality, where our leadership know you by name
• Generous referral bonuses when you refer your friends to work with us (up to $1000)
• Discounts on accommodation across our network
• Discounts on private health insurance
• Access to our Employee Assistance Program

Desired Skills and Experience

About You

We work in a fast-paced environment where no day is the same, so we’re looking for people who are adaptable, enjoy variety and operate with an ownership mindset.

The successful person must have:

• Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
• First Aid Certificate (or be able to obtain before starting)
• Responsible Service of Alcohol Certificate(or be able to obtain before starting)
• Flexibility to work at variety of shifts throughout the week, including weekends and public holidays on rotation with other team members (although no overnight shifts required)
• Ability to work as a team & also independently