Guest Experience Host - Growth Path, Perks & Flexibility

Punthill Apartment Hotels; Maitland; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Discounts on accommodation

Discounts on private health insurance

Employee assistance program

Job summary

Punthill Maitland, the newest hospitality addition in the region, is seeking a Superstar to join our team as a Front Office/Guest Services host. You’ll deliver exceptional guest experiences at check-in, during stays, and at checkout, ensuring every moment aligns with our Veri-Best standards.

We value flexibility, teamwork and a proactive approach to guest needs. Australian working rights and essential certifications are required, with opportunities for career growth within a growing

Qualifications

• Approved Australian working rights.
• First Aid Certificate.
• Responsible Service of Alcohol Certificate.

Responsibilities

• Provide a high level of guest services at all touchpoints (check-in, stay, check-out).
• Provide creative resolutions to complaints and problems.
• Know the local area to offer recommendations to guests.
• Respond to emergencies safely and professionally.
• Identify opportunities to increase returning and new guests.
• Support hotel operations to Veri-Best standards.

Skills

Guest services

Conflict resolution

Local area knowledge

Emergency response

Guest retention

Team collaboration

Education

First Aid Certificate

Responsible Service of Alcohol (RSA)

Australian working rights

Job description

Punthill Maitland, the newest hospitality addition in the region, is seeking a Superstar to join our team as a Front Office/Guest Services host. You’ll deliver exceptional guest experiences at check-in, during stays, and at checkout, ensuring every moment aligns with our Veri-Best standards.

We value flexibility, teamwork and a proactive approach to guest needs. Australian working rights and essential certifications are required, with opportunities for career growth within a growing