Guest Experience Host & Lead-Gen Specialist

Travel + Leisure Co.; Cowes; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays

Career development opportunities

Performance-based bonuses

Job summary

A leading vacation ownership company in Cowes is seeking a Guest Experience Host. This role combines guest relations and marketing by providing exceptional service while generating leads. Candidates should have a passion for customer service and previous hospitality experience. The position offers a competitive salary with bonuses up to AU $50,000. Join a dynamic team in an inclusive environment where you can build a career and create lasting memories for guests.

Qualifications

• Previous experience in a hotel or hospitality role.
• Genuine passion for customer service and local knowledge.
• Enthusiastic, self-motivated and positive attitude.
• Flexibility to work various shifts.

Responsibilities

• Greet and register club owners and guests.
• Provide information on local attractions and resort amenities.
• Generate leads and maintain contact with prospects.
• Achieve lead-generation targets and sales KPIs.

Skills

Customer service passion

Excellent communication

Interpersonal skills

Computer literacy

Knowledge of local attractions

Tools

PMS system (Hirum, Fidelio, Opera)

Sales force application

Job description

A leading vacation ownership company in Cowes is seeking a Guest Experience Host. This role combines guest relations and marketing by providing exceptional service while generating leads. Candidates should have a passion for customer service and previous hospitality experience. The position offers a competitive salary with bonuses up to AU $50,000. Join a dynamic team in an inclusive environment where you can build a career and create lasting memories for guests.