Guest Experience Host - Face to Face Lead Generator

Travel-Leisure-Co; Adelaide; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays

Career development opportunities

Job summary

Travel + Leisure Co. seeks a Guest Experience Host at TRYP By Wyndham Pulteney Street Adelaide. You will greet and register guests while providing information on local attractions. The ideal candidate is passionate about customer service and possesses excellent communication skills.

This role offers a dynamic work environment with opportunities for professional growth, including professional development funding and discounted hotel stays across multiple regions.

Qualifications

• Previous experience within a similar hotel position.
• Genuine passion for customer service and the local area.
• Enthusiastic, self-motivated, and positive individual.
• Immaculate presentation and professional grooming standards.
• Ability to work a flexible schedule, including nights and weekends.

Responsibilities

• Greet and register owners and guests.
• Provide information on local attractions.
• Meet guests face to face to generate sales appointments.
• Work closely with the resort operations team.
• Articulate the benefit of traveling within Wyndham Destinations.

Skills

Customer service

Communication skills

Computer literacy

Interpersonal skills

Tools

PMS systems (Hirum, Fidelio, Opera)

Job description

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Go where opportunity is always onIf you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join TRYP By Wyndham Pulteney Street Adelaide as a Guest Experience Host today!How You'll ShineGreeting and registering of owners and guestsProviding information on local area attractionsCompletion of all department-related paperworkUsing all communication equipment including telephones, facsimiles and computersAssist in the tour generation process to ensure that prospects meet the Company’s tour qualification specificationsMeet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestreamEstablish commonality and build rapport with your customers to ensure an exceptional experience is deliveredWork closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in processClearly articulate the benefit of traveling within Wyndham Destinations communityMeet targets and KPI's as set by the businessThis role requires you to be available for weekend and public holiday shifts.How You'll Be RewardedBuild your career with a value-driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:Professional development fundingDiscounted hotel stays across Australia, Fiji, New ZealandGreat career development opportunitiesWhat You'll BringTo be successful in this role, you will be:Previous experience within a similar hotel positionGenuine passion for customer service and the local areaExcellent communicator with strong interpersonal skillsEnthusiastic, self-motivated and positive individualImmaculate presentation and professional grooming standardsHigh levels of computer literacyPrevious experience with a PMS system (Hirum, Fidelio, Opera etc) advantageousHave the ability to recognize and solve problems in the workplaceAbility to work a flexible schedule, including nights, weekends, public and school holidays.Where You'll Begin Your JourneyWyndham Destinations Asia Pacific develops, markets and sells vacation ownership interests in a network of 51 resorts across Australia, New Zealand, Fiji, Bali, Thailand, Hawaii, Japan and Europe and serves more than 60,000 vacation owners in Club Wyndham South Pacific.Wyndham Destinations Asia Pacific is a division of Wyndham Destinations (NYSE: WYND) the world's largest vacation ownership and exchange company with more than 25,000 associates worldwide. The Pacific corporate offices are located on the Gold Coast in Australia. Across the Asia Pacific region, we have offices in Singapore, Shanghai, Indonesia, Thailand, Japan and Clark in the PhilippinesWhere Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.