Botanic Gardens Visitor Experience Lead

Council Jobs; Mackay Regional; Sur place; AUD 83 000 - 96 000; Plein temps

Avantages offerts par ce poste

Nine-day fortnight

Superannuation up to 18%

Career development

Flexible working arrangements

Résumé du poste

Mackay Regional Council is seeking a Visitor Experience Officer to welcome visitors at the Mackay Regional Botanic Gardens and Queens Park. This permanent full-time role involves delivering engaging experiences, storytelling and information provision in a busy, outdoor environment.

You will respond to enquiries, assist with bookings, support events and maintain visitor information materials, while working with volunteers and staff across council teams.

Qualifications

• Current Queensland Working with Children Blue Card or ability to obtain before start.
• Current Queensland class C driver licence.
• At least five years’ experience in visitor services, tourism, botanic gardens or related fields.
• Practical knowledge of horticulture, plants or botany with ability to interpret for broad audiences.
• Experience creating content for social media, websites, newsletters and posters.

Responsabilités

• Greet visitors and provide accurate information about the Gardens and Queens Park.
• Respond to public enquiries and manage bookings in person, by phone, email and digital channels.
• Assist with development and delivery of visitor activities, programs, resources, exhibitions and events.
• Create and update newsletters, posters, brochures, website content and social posts promoting the Gardens and Queens Park.

Connaissances

Working with Children Card

Driver licence (C class)

Five years experience

Horticulture knowledge

Media content creation

Customer service

Organisation

Teamwork & independence

Creativity & initiative

Roster availability 8:30–17:00

Formation

Certificate in Media/Communications/Marketing

Certificate II in Horticulture

Certificate in Botany

Outils

Social media tools

Description du poste

Mackay Regional Council is seeking a Visitor Experience Officer to welcome visitors at the Mackay Regional Botanic Gardens and Queens Park. This permanent full-time role involves delivering engaging experiences, storytelling and information provision in a busy, outdoor environment.

You will respond to enquiries, assist with bookings, support events and maintain visitor information materials, while working with volunteers and staff across council teams.