Workplace Concierge

DAC-Jones Lang LaSalle (VIC) Pty Ltd; City of Melbourne; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Maternity leave 18 weeks

Private health discounts

Employee assistance

Novated EV lease

Volunteer time off

Career opportunities

Premium offices

Staff discounts

Job summary

DAC-Jones Lang LaSalle (VIC) Pty Ltd in Melbourne, VIC is seeking a Part-Time Workplace Concierge to deliver an outstanding occupant experience across the client portfolio. The role focuses on providing exceptional service in the workplace with a human-centric approach.

You will be the first point of contact for guests and staff, manage reception duties, coordinate events, and support operations while collaborating with security, IT, and facilities teams.

Qualifications

• Motivated self-starter with a strong customer service orientation.
• Proactive with keen attention to detail and ability to balance multiple priorities.
• Excellent verbal and written communication skills.
• Adaptable in a fast-paced working environment.
• Strong organizational and administration skills.
• 1-2 years' experience in hospitality, customer service, or related field.

Responsibilities

• Serve as the first point of contact for guests, employees, and key stakeholders.
• Complete reception duties, including greeting visitors, providing access, meeting room management, oversight of team mailbox and directing inquiries.
• Be the initial contact point for new starters and ensure they feel welcome.
• Support the mailroom function for internal staff.
• Implement client engagement strategies to support the national plan.
• Build relationships with employees and stakeholders to foster a positive workplace community.
• Provide timely and caring soft services that are authentic and responsive.
• Assist in implementing internal communication strategies to improve culture and employee engagement.
• Share regular event and celebrations content.
• Adopt innovative communication strategies to enhance workplace experience.
• Assist in implementing monthly calendar of events.
• Provide outstanding customer service and help organise memorable events aligned with client expectations and agreed processes.
• Support the coordination of event orders with client, team, and vendors.
• Conduct site tours highlighting spaces and activations.
• Ensure delivery of all operational requirements as per the client scope of works, including mail and office services.
• Follow operational procedures and performance measures to ensure consistency and reliability.
• Comply with JLL and client Health, Safety, Environment, and Risk Management policies and procedures.
• Address user complaints and concerns, providing solutions and follow-up.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Adaptability

Job description

DAC-Jones Lang LaSalle (VIC) Pty Ltd

Melbourne, VIC 3008

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

Part-Time Employment

Workplace Concierge

Part-Time Employment

What this job involves

This Part-Time position is responsible for delivering an outstanding occupant experience across the client portfolio. The role focuses on providing exceptional service in the workplace, with a human-centric and engagement-focused approach.

The role acts as point of contact for all Bendigo Bank staff and visitors regarding Workplace delivery and supports account initiatives by driving consistent implementation and delivery across the portfolio.

The role oversees the day-to-day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs, delivery guides and SLAs. Provide and drive operational experience initiatives.

A key aspect of this role is engagement, interfacing not only with Bendigo Bank, but also other service partners such as Group Security, Property Operations, EA network, IT and Landlords as relevant, along with the lines of business and occupants as the ultimate service recipients.

Front of House Delivery

• Serve as the first point of contact for guests, employees, and key stakeholders
• Complete reception duties, including greeting visitors, providing access, meeting room management, oversight of team mailbox and directing inquiries
• Being an initial contact point for new starters and ensure they feel welcome
• Supporting the mailroom function for internal staff

Client Engagement

• Implement client engagement strategies to support the national plan
• Build relationships with employees and stakeholders to foster a positive workplace community
• Provide timely and caring soft services that are authentic and responsive

Communication

• Assist in implementing internal communication strategies to improve culture and employee engagement
• Share regular event and celebrations content
• Adopt innovative communication strategies to enhance workplace experience

Event and Activation Support

• Assist in implementing monthly calendar of events
• Provide outstanding customer service and help organise memorable events aligned with client expectations and agreed processes
• Support the coordination of event orders with client, team, and vendors
• Conduct site tours highlighting spaces and activations

Operations Management

• Ensure delivery of all operational requirements as per the client scope of works, including mail and office services
• Follow operational procedures and performance measures to ensure consistency and reliability
• Comply with JLL and client Health, Safety, Environment, and Risk Management policies and procedures
• Address user complaints and concerns, providing solutions and follow-up

Qualifications

• Motivated self-starter with a strong customer service orientation
• Proactive with keen attention to detail and ability to balance multiple priorities
• Excellent verbal and written communication skills
• Adaptable in a fast-paced working environment
• Strong organizational and administration skills
• 1-2 years' experience in hospitality, customer service, or related field

Benefits

• Great employee discounts off fitness, wellbeing & other renowned bands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things . Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the Worlds Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Location

On-site -Melbourne, VIC

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.