Guest Experience Concierge

Travel + Leisure Co.; Gold Coast City; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

Professional development funding

Subsidised private health insurance

Discounted hotel stays acrossAustralia

Great career development opportunities

Birthday leave

Job summary

Travel + Leisure Co. is seeking a Guest Experience Host to manage front desk duties, register owners and guests, and provide information on local attractions. You will handle departmental paperwork and operate communication tools including phones and computers.

This fast-paced role suits customer-obsessed individuals who deliver exceptional experiences and guide guests to explore the benefits of holidaying with Travel + Leisure Co.

Qualifications

• Experience in a similar hotel/front desk role.
• Strong customer service mindset with local area knowledge.
• Proficient in computer systems and hotel software.
• Flexible scheduling including nights and weekends.

Responsibilities

• Day-to-day operation of the front desk for owners and guests.
• Greet, register, and assist guests; provide local area information.
• Complete department paperwork and use phones, faxes, and computers.
• Support booking guests and promoting holiday benefits with Travel + Leisure Co.

Skills

Customer service

Excellent communication

Computer literacy

PMS experience

Education

High school diploma or equivalent

Tools

Hirum PMS

Fidelio

Opera

Job description

Travel + Leisure Co. is seeking a Guest Experience Host to manage front desk duties, register owners and guests, and provide information on local attractions. You will handle departmental paperwork and operate communication tools including phones and computers.

This fast-paced role suits customer-obsessed individuals who deliver exceptional experiences and guide guests to explore the benefits of holidaying with Travel + Leisure Co.