Guest Experience Host & Onsite Lead Generator

Travel + Leisure Co.; Merrijig; On-site; AUD 48,000 - 65,000; Full time

Benefits offered by this job

Skills development

Exclusive perks

Continuous learning

Recognition & rewards

Vibrant environment

Job summary

Travel + Leisure Co. is seeking a Guest Experience Host/Face-to-Face Lead Generator to enhance guests’ stays with exceptional service at our front desk and to generate on-site sales opportunities for member updates or club presentations.

You’ll work in a dynamic hospitality environment, supporting guest registrations, local information delivery, and smooth front-desk operations while aiming to meet monthly tour and performance targets.

Responsibilities

• Sales Appointment Generation: Schedule onsite guests for Member Updates or Club presentations during their stay.
• Performance Targets: Meet monthly tour budgets and other key performance indicators.
• Tour Generation: Assist in ensuring prospects meet the Company's tour qualification specifications.
• Guest Concierge: Greet and register members and guests, provide local area information, complete department paperwork, and use communication equipment.
• Guest Assistance: Pre-call, greet, welcome guests, provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings.

Job description

Travel + Leisure Co. is seeking a Guest Experience Host/Face-to-Face Lead Generator to enhance guests’ stays with exceptional service at our front desk and to generate on-site sales opportunities for member updates or club presentations.

You’ll work in a dynamic hospitality environment, supporting guest registrations, local information delivery, and smooth front-desk operations while aiming to meet monthly tour and performance targets.