Guest Experience Attendant - Reef Island Resort

Delaware North; Lizard Island; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Friends & family discounts

Live and work on GBR

Employee assistance program

Training & development

Career growth with global business

Job summary

Delaware North Australia is seeking a Guest Services Attendant for Lizard Island Resort, delivering premium service in a World Heritage setting from guest arrival to departure. You will be part of a professional team on a tropical island, ensuring every guest interaction is memorable.

Key duties include check-in/out, handling requests and complaints, keeping up-to-date with VIPs and promotions, and coordinating with resort departments to deliver the highest level of service.

Qualifications

• Extensive hotel/resort front office experience.
• Exceptional interpersonal and communication skills.
• Demonstrated ability to organise and prioritise daily tasks and work with minimal supervision.
• Experience using OPERA (PMS) system highly regarded.

Responsibilities

• Welcome guests and complete check-in and check-out.
• Handle guest requests, inquiries and complaints effectively and efficiently.
• Maintain current knowledge of daily VIPs, hotel products, services, pricing and special promotional offers.
• Perform duties with a high level of positive guest service. Ensure that the guest is the first priority at all times and be proactive with their needs.
• Liaise with various resort departments to ensure our guests experience the most memorable of experiences and the very highest levels of service.

Skills

Interpersonal skills

Communication

Front office experience

Tools

OPERA (PMS)

Job description

Delaware North Australia is seeking a Guest Services Attendant for Lizard Island Resort, delivering premium service in a World Heritage setting from guest arrival to departure. You will be part of a professional team on a tropical island, ensuring every guest interaction is memorable.

Key duties include check-in/out, handling requests and complaints, keeping up-to-date with VIPs and promotions, and coordinating with resort departments to deliver the highest level of service.