Guest Services Attendant, Lizard Island Resort

Delaware North; Lizard Island; Presencial; AUD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Friends & family discounts

Live and work on GBR

Employee assistance program

Training & development

Career growth with global business

Descripción de la vacante

Delaware North Australia is seeking a Guest Services Attendant for Lizard Island Resort, delivering premium service in a World Heritage setting from guest arrival to departure. You will be part of a professional team on a tropical island, ensuring every guest interaction is memorable.

Key duties include check-in/out, handling requests and complaints, keeping up-to-date with VIPs and promotions, and coordinating with resort departments to deliver the highest level of service.

Formación

• Extensive hotel/resort front office experience.
• Exceptional interpersonal and communication skills.
• Demonstrated ability to organise and prioritise daily tasks and work with minimal supervision.
• Experience using OPERA (PMS) system highly regarded.

Responsabilidades

• Welcome guests and complete check-in and check-out.
• Handle guest requests, inquiries and complaints effectively and efficiently.
• Maintain current knowledge of daily VIPs, hotel products, services, pricing and special promotional offers.
• Perform duties with a high level of positive guest service. Ensure that the guest is the first priority at all times and be proactive with their needs.
• Liaise with various resort departments to ensure our guests experience the most memorable of experiences and the very highest levels of service.

Conocimientos

Interpersonal skills

Communication

Front office experience

Herramientas

OPERA (PMS)

Descripción del empleo

The opportunity

Delaware North Australia is hiring a Guest Services Attendant to join our team at Lizard Island Resort. Located on the World Heritage-listed Great Barrier Reef, just over an hour's flight northeast of Cairns, experience a tropical island with crystal clear waters, idyllic dive locations and powdery white beaches. As a talented and passionate hospitality professional, you will assist us in delivering a premium customer experience in this amazing environment, engaging our guests from arrival to departure.

What we offer

At Delaware North we like a challenge, and talent and hard work are rewarded. We're looking to create the future of hospitality, and we can't do it without you. So, roll up your sleeves and come see why Delaware North is your best career move yet. As our team member, you'll receive:

• Friends-and-family discounts across our resorts business
• Live and work on the Great Barrier Reef
• Be part of a professional team, delivering a 5-star guest experience at a Relais & Châteaux and 3 Michelin Key property
• Access to our employee assistance program
• Training and development opportunities
• Opportunities to grow your career with a global business

What you will do?

• Welcome guests and complete check-in and check-out
• Handle guest requests, inquiries and complaints effectively and efficiently
• Maintain current knowledge of daily VIPs, hotel products, services, pricing and special promotional offers
• Perform duties with a high level of positive guest service. Ensure that the guest is the first priority at all times and be proactive with their needs
• Liaise with various resort departments to ensure our guests experience the most memorable of experiences and the very highest levels of service

More about you

• Extensive hotel/resort front office experience
• Exceptional interpersonal and communication skills
• Demonstrated ability to organise and prioritise daily tasks and work with minimal supervision
• Experience using OPERA (PMS) system highly regarded

The application period will close on 04/12/2026, unless a successful qualified candidate is identified sooner.

Who we are

Lizard Island Resort is an exclusive retreat set within the pristine waters of the Great Barrier Reef, offering access to one of the world's most spectacular natural wonders. Spread across a 1,013-hectare national park, the resort features just 40 rooms, suites and villas, ensuring privacy and seclusion. Guests enjoy direct access to vibrant coral reefs, 24 private beaches and a range of exceptional experiences - from snorkelling and diving to guided nature walks and luxury spa treatments. With fine dining at Salt Water Restaurant showcasing fresh local produce and personalised service at every touchpoint, Lizard Island delivers an unforgettable escape in a breathtaking paradise.