Guest Services Attendant, Lizard Island Resort

UNAVAILABLE; Cairns Regional; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Friends and family discounts

Employee Assistance

Training and Development

Career Growth

Job summary

Delaware North Australia is hiring a Guest Services Attendant at Lizard Island Resort. You will welcome guests, manage check-in/out, and ensure a premium experience from arrival to departure.

We value hospitality pros with front office experience, excellent communication, and the ability to anticipate guests’ needs while interacting with multiple resort teams to deliver memorable service on the Great Barrier Reef.

Qualifications

• Experience in frontline guest service in hotels or resorts.
• Ability to respond to guest requests and complaints.
• Well-presented with a positive attitude.

Responsibilities

• Welcome guests and complete check-in and check-out.
• Handle guest requests, inquiries and complaints effectively and efficiently.
• Maintain knowledge of VIPs, hotel services and promotions.
• Perform duties with a high level of guest service and anticipate guest needs.
• Collaborate with resort departments to ensure memorable experiences.

Skills

Interpersonal skills

Communication skills

Guest service

Organisational skills

Tools

OPERA PMS

Job description

The opportunity

Delaware North Australia is hiring a Guest Services Attendant to join our team at Lizard Island Resort. Located on the World Heritage-listed Great Barrier Reef, just over an hour's flight northeast of Cairns, experience a tropical island with crystal clear waters, idyllic dive locations and powdery white beaches. As a talented and passionate hospitality professional, you will assist us in delivering a premium customer experience in this amazing environment, engaging our guests from arrival to departure.

What we offer

At Delaware North we like a challenge, and talent and hard work are rewarded. We’re looking to create the future of hospitality, and we can’t do it without you. So, roll up your sleeves and come see why Delaware North is your best career move yet. As our team member, you’ll receive:

• Friends-and-family discounts across our resorts business
• Live and work on the Great Barrier Reef
• Be part of a professional team, delivering a 5-star guest experience at a Relais & Châteaux and 3 Michelin Key property
• Access to our employee assistance program
• Training and development opportunities
• Opportunities to grow your career with a global business

What you will do?

• Welcome guests and complete check-in and check-out
• Handle guest requests, inquiries and complaints effectively and efficiently
• Maintain current knowledge of daily VIPs, hotel products, services, pricing and special promotional offers
• Perform duties with a high level of positive guest service. Ensure that the guest is the first priority at all times and be proactive with their needs
• Liaise with various resort departments to ensure our guests experience the most memorable of experiences and the very highest levels of service

More about you

• Extensive hotel/resort front office experience
• Exceptional interpersonal and communication skills
• Demonstrated ability to organise and prioritise daily tasks and work with minimal supervision
• Experience using OPERA (PMS) system highly regarded

Who we are

Lizard Island Resort is an exclusive retreat set within the pristine waters of the Great Barrier Reef, offering access to one of the world’s most spectacular natural wonders. Spread across a 1,013-hectare national park, the resort features just 40 rooms, suites and villas, ensuring privacy and seclusion. Guests enjoy direct access to vibrant coral reefs, 24 private beaches and a range of exceptional experiences - from snorkelling and diving to guided nature walks and luxury spa treatments. With fine dining at Salt Water Restaurant showcasing fresh local produce and personalised service at every touchpoint, Lizard Island delivers an unforgettable escape in a breathtaking paradise.