F&B Supervisor - Lead Guest Experience (Hybrid)

Taronga.org.au; Dubbo; Hybrid; AUD 51,000 - 52,000; Full time

Benefits offered by this job

Flexible hybrid work model

Family & friends passes

Free onsite parking

Discounts on accommodation

Discounted food & beverage

Discounted Fitness Passport

Social team events

Job summary

Taronga Western Plains Zoo in Dubbo, NSW, seeks a Food & Beverage Supervisor to lead front-of-house operations across cafes, function centre, and restaurant. You will deliver guest service excellence, manage daily hospitality tasks, and uphold safety and sustainability standards.

You will train and supervise staff, coordinate rostering and service delivery, and ensure high-quality food and beverage experiences for visitors and events.

Qualifications

• Hold a current NSW Driver's License or ability to have existing license formally recognised, including manual.
• RSA certification or the potential to obtain certification.
• Hold and maintain a current paid NSW Working with Children Check at your own expense.
• Current Senior First aid (or willingness to obtain) and ability to maintain this qualification at your own expense.

Responsibilities

• Oversee day-to-day front-of-house operations across Taronga Western Plains Zoo cafes, function centre and restaurant.
• Coordinate, train and supervise staff to ensure service standards.
• Undertake general duties for both food and beverages and maintain quality.
• Provide excellent customer service and lead by example at all times.

Skills

NSW Driver's License

RSA certification

Working with Children Check

Senior First Aid

Job description

Taronga Western Plains Zoo in Dubbo, NSW, seeks a Food & Beverage Supervisor to lead front-of-house operations across cafes, function centre, and restaurant. You will deliver guest service excellence, manage daily hospitality tasks, and uphold safety and sustainability standards.

You will train and supervise staff, coordinate rostering and service delivery, and ensure high-quality food and beverage experiences for visitors and events.