Luxury Front Office Manager | Resort Guest Experience

InterContinental Hotels & Resorts; Gold Coast City; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Discounted accommodation across IHG

Food & beverage discounts

Enhanced parental leave benefits

Wellbeing initiatives

Leadership and career development

IHG Career Milestones and service</n>

Transfer of entitlements across IHG

Exclusive retail and lifestyle perks

Job summary

InterContinental Sanctuary Cove Resort is seeking an experienced Front Office Manager to lead Front Office, Concierge, and Bell Services, shaping guest journeys from arrival to departure. Reporting to the Director of Operations, you will drive hospitality standards, revenue opportunities, and continuous improvement across a luxury resort.

The role requires strong leadership, commercial acumen, and the ability to coach teams to deliver elevated guest experiences while collaborating with Rooms

Qualifications

• Senior Front Office leadership experience in a large hotel, resort, or luxury environment.
• Strong budgeting, forecasting, and cost-control capabilities.
• Proven ability to coach, develop, and retain high-performing teams.

Responsibilities

• Lead Front Office, Concierge, and Bell Services to deliver exceptional guest experiences.
• Drive guest satisfaction, service excellence, and brand standards across Front Office operations.
• Oversee performance, workforce planning, productivity, and labour management.

Skills

Front Office leadership

Budgeting

Staff development

Guest satisfaction

Stakeholder management

Education

Hospitality or Hotel Management degree

Tools

Opera PMS

MS Office

Job description

InterContinental Sanctuary Cove Resort is seeking an experienced Front Office Manager to lead Front Office, Concierge, and Bell Services, shaping guest journeys from arrival to departure. Reporting to the Director of Operations, you will drive hospitality standards, revenue opportunities, and continuous improvement across a luxury resort.

The role requires strong leadership, commercial acumen, and the ability to coach teams to deliver elevated guest experiences while collaborating with Rooms