Bell Attendant (Part Time) | InterContinental Sanctuary Cove Resort

IHG Hotels & Resorts; Sanctuary Cove; On-site; AUD 32,000 - 37,000; Part time

Benefits offered by this job

Accommodation discounts

F&B discounts

Career development

Career milestones

Entitlement transfers

Retail discounts

Inclusive team culture

Job summary

InterContinental Sanctuary Cove Resort is seeking a Part Time Bell Attendant to join our Front Office & Concierge team. You will be one of the first and last faces guests meet, delivering warm welcomes and local knowledge to set the tone for outstanding service throughout the stay.

This highly visible role suits someone who enjoys engaging with people, delivers thoughtful service, and thrives in a fast‑paced luxury resort environment.

Qualifications

• Experience in hospitality or guest‑facing roles is preferred.
• Excellent communication and interpersonal skills are essential.
• Positive, proactive attitude with attention to detail.
• Valid Australian driver licence is preferred.
• Willingness to work a rotating roster including weekends and holidays.

Responsibilities

• Welcome guests warmly and provide genuine hospitality.
• Assist with luggage handling, valet, and transportation arrangements.
• Escort guests to rooms and explain resort facilities and services.
• Offer recommendations on local attractions and dining options.
• Respond promptly to guest requests with care and follow‑up actions.
• Coordinate guest requests and ensure timely resolution.
• Support Front Office operations to ensure smooth arrivals and departures.
• Collaborate with resort departments to deliver exceptional guest experiences.
• Maintain high standards of presentation and brand representation.

Skills

Hospitality experience

Customer service

Communication skills

Driver Licence

Flexible scheduling

Job description

At InterContinental Sanctuary Cove Resort, we create exceptional experiences in one of Australia's most iconic luxury resort destinations.

As the first InterContinental Resort to open in Australia, our resort blends timeless Queensland elegance with genuine hospitality, offering guests a warm welcome from the moment they arrive. Surrounded by the beauty of Sanctuary Cove, we are proud to deliver the sophisticated service and personalised experiences that define the InterContinental brand.

We are currently seeking a Part Time Bell Attendant to join our Front Office & Concierge team.

About the Role

As a Bell Attendant, you'll be one of the first and last people our guests encounter during their stay. Your warm welcome, local knowledge, and attention to detail will help create memorable experiences and set the tone for exceptional service throughout the guest journey.

This is a highly visible role suited to someone who enjoys engaging with people, takes pride in delivering outstanding service, and thrives in a fast-paced luxury resort environment.

Key responsibilities include:

• Welcoming guests with warmth, professionalism, and genuine hospitality
• Assisting with luggage handling, valet parking, and transportation arrangements
• Escorting guests to their rooms while providing information about resort facilities and services
• Sharing recommendations on local attractions, dining experiences, and activities across the Gold Coast
• Responding promptly to guest requests and enquiries with confidence and care
• Coordinating guest requests and ensuring timely follow-up and resolution
• Supporting Front Office operations to ensure a seamless arrival and departure experience
• Working collaboratively with all resort departments to deliver exceptional guest experiences
• Maintaining the highest standards of presentation, professionalism, and brand representation

This is an active role that requires you to be on your feet for extended periods, working both indoors and outdoors across the resort.

What We're Looking For

We're looking for someone with a genuine passion for hospitality and creating positive experiences for others.

Ideally, you will bring:

• Previous experience in hospitality, customer service, tourism, or a guest-facing environment (preferred but not essential)
• A passion for delivering exceptional service and creating memorable first impressions
• Outstanding communication and interpersonal skills
• A positive, professional, and proactive attitude
• Strong attention to detail and ability to anticipate guest needs
• The ability to remain calm and organised in a fast-paced environment
• Physical capability to lift, push, and pull luggage and equipment safely
• A current Australian Driver Licence (C-Class Preferred)
• Flexibility to work a rotating roster, including weekends, evenings, and public holidays

Why Join Us?

At InterContinental Sanctuary Cove Resort, we believe our people are at the heart of everything we do. We are committed to creating an environment where you feel supported, valued, and empowered to grow your career.

As part of our team, you'll enjoy:

• Hotel accommodation discounts across IHG Hotels & Resorts worldwide
• Food and beverage discounts
• Industry-leading learning and career development opportunities
• IHG Career Milestone celebrations and service recognition
• Transfer of entitlements as you grow your career across IHG properties
• Access to exclusive retail and lifestyle discounts
• A supportive and inclusive team culture

Join Our Extraordinary World

If you're passionate about hospitality, enjoy meeting new people, and want to be part of a team that creates memorable guest experiences every day, we'd love to hear from you.

To learn more about InterContinental Sanctuary Cove Resort, visit: www.sanctuarycove.intercontinental.com

Follow us: Instagram & Facebook: @intercontinentalsanctuarycove
LinkedIn: InterContinental Sanctuary Cove Resort

You must hold working rights in Australia to be considered for this opportunity.