Guest Experience Agent | Front Desk & Upsell

Accor; Mackay Regional; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Discounted Accor rates

Academy learning programs

Career growth across properties

Planet 21 CSR initiatives

Job summary

Accor in Mackay, Australia is seeking a Reception Agent to warmly greet guests, manage check-in/check-out, and handle guest requests ensuring a memorable stay. You will learn the property systems and contribute to a smooth front desk operation.

Fluency in English is essential with additional languages a plus; prior Opera experience is helpful as you welcome guests and assist with upsell opportunities while representing Accor’s standards.

Qualifications

• Service focused personality is essential.
• Experience is an asset.
• Prior experience working with Opera or a related system
• Fluency in English
• Additional languages are a plus

Responsibilities

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Skills

Service orientation

English fluency

Tools

Opera system

Job description

Accor in Mackay, Australia is seeking a Reception Agent to warmly greet guests, manage check-in/check-out, and handle guest requests ensuring a memorable stay. You will learn the property systems and contribute to a smooth front desk operation.

Fluency in English is essential with additional languages a plus; prior Opera experience is helpful as you welcome guests and assist with upsell opportunities while representing Accor’s standards.