GTS General Adjuster

Crawford & Company; Adelaide; On-site; AUD 120,000 - 150,000; Full time

Job summary

Crawford & Company in Adelaide seeks a high-calibre Major & Complex Loss Adjuster to join its GTS team. You will manage significant, technically complex claims and provide expert guidance to major clients across the insurance market.

This role emphasises collaboration, commercial judgement and strong client engagement. You will work with experienced leaders committed to your professional growth and long-term career progression within a global organisation.

Qualifications

• Demonstrated experience in major and complex loss adjusting.
• Proven ability to build trusted relationships with insurers, brokers and stakeholders.
• Valid driver’s licence.

Responsibilities

• Manage major and complex loss claims end-to-end.
• Provide expert advice and drive claim resolution.
• Support major clients with technical excellence and commercial judgement.
• Collaborate with senior professionals and stakeholders.

Skills

Major & Complex Loss Adjusting

Education

ANZIIF or AICLA qualifications

Job description

Job Description

The Opportunity

Crawford & Company, the world’s largest publicly listed claims management organisation, is seeking a high-calibre

Crawford & Company, the world’s largest publicly listed claims management organisation, is seeking a high-calibre Major & Complex Loss Adjuster to join its GTS team in Adelaide. This is a strategic opportunity to manage a portfolio of significant, technically complex claims while working alongside a highly regarded team of senior professionals. You will deliver expert advice, drive claim resolution, and support major clients across the insurance market. You’ll operate in a collaborative environment that values technical excellence, commercial judgement, and strong client engagement—supported by experienced leaders committed to your professional growth.

Please note the internal position title is GTS General Adjuster.

Why Join Crawford

• Work with a respected, high-performing team
• Genuine long-term career progression within a global organisation
• Supportive leadership focused on your development

About You

You are a credible, market-respected Loss Adjuster with a proven track record managing major and complex claims. You bring strong industry relationships, sound judgement, and the ability to navigate complex scenarios with confidence.

Key Capabilities

• Experience managing major and complex loss claims
• Strong relationships with insurers, brokers, and key stakeholders
• Advanced negotiation, stakeholder management, and conflict resolution skills
• Ability to manage complex portfolios with a commercial, client-focused approach
• Commitment to ongoing professional development and technical excellence

Requirements

• Strong and demonstrable experience in major and complex loss adjusting
• ANZIIF or AICLA qualifications (or equivalent)
• Proven ability to build trusted stakeholder relationships
• Valid driver’s licence

Crawford is committed to fostering a diverse and inclusive workplace. We encourage applications from all qualified candidates, including Aboriginal and Torres Strait Islander peoples. We welcome applications from talented candidates worldwide. Visa sponsorship and relocation support may be available for exceptional applicants. All successful candidates will be required to complete a national police check.