Growth & Operations Leader for a Fast-Growth Agency

Coates Corporation Pty Ltd; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Performance-based commission

Direct access to founders

Autonomy to drive improvements

Senior leadership pathway

Job summary

Coates Corp, a Melbourne-based marketing and growth agency, seeks an Agency Operations & Growth Manager to lead day-to-day operations, refine the operating model, and drive growth. You’ll shape team structure, implement smarter systems and scale the business while maintaining a hands‑on leadership style.

You’ll partner with the founders to expand capabilities, broaden markets and deliver measurable client value across industries.

Qualifications

• 5+ years in marketing/creative/digital/communications agency
• Experience managing agency operations or multidisciplinary teams
• Strong leadership and talent development skills
• Commercial awareness including budgets and profitability
• Experience driving business growth and change initiatives
• Ability to lead in a small team with ownership

Responsibilities

• Own day‑to‑day agency operations and evolving structure
• Lead and develop the team, optimize systems and workflows
• Balance hands‑on leadership with strategic, scalable growth
• Manage client relationships, proposals and onboarding
• Drive revenue, profitability and KPIs in collaboration with founders
• Mentor staff and shape recruitment and capability development
• Foster a high‑performing, collaborative culture

Skills

Agency operations

Leadership

Client relationships

Commercial growth

Strategic planning

Change management

Job description

Coates Corp, a Melbourne-based marketing and growth agency, seeks an Agency Operations & Growth Manager to lead day-to-day operations, refine the operating model, and drive growth. You’ll shape team structure, implement smarter systems and scale the business while maintaining a hands‑on leadership style.

You’ll partner with the founders to expand capabilities, broaden markets and deliver measurable client value across industries.