Agency Operations & Growth Manager

Coates Corporation Pty Ltd; Melbourne; In loco; AUD 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Performance-based commission

Direct access to founders

Autonomy to drive improvements

Senior leadership pathway

Descrizione del lavoro

Coates Corp, a Melbourne-based marketing and growth agency, seeks an Agency Operations & Growth Manager to lead day-to-day operations, refine the operating model, and drive growth. You’ll shape team structure, implement smarter systems and scale the business while maintaining a hands‑on leadership style.

You’ll partner with the founders to expand capabilities, broaden markets and deliver measurable client value across industries.

Competenze

• 5+ years in marketing/creative/digital/communications agency
• Experience managing agency operations or multidisciplinary teams
• Strong leadership and talent development skills
• Commercial awareness including budgets and profitability
• Experience driving business growth and change initiatives
• Ability to lead in a small team with ownership

Mansioni

• Own day‑to‑day agency operations and evolving structure
• Lead and develop the team, optimize systems and workflows
• Balance hands‑on leadership with strategic, scalable growth
• Manage client relationships, proposals and onboarding
• Drive revenue, profitability and KPIs in collaboration with founders
• Mentor staff and shape recruitment and capability development
• Foster a high‑performing, collaborative culture

Conoscenze

Agency operations

Leadership

Client relationships

Commercial growth

Strategic planning

Change management

Descrizione del lavoro

Coates Corp is an ambitious, independently owned marketing and growth agency entering one of the most significant periods of transformation in our business.

We're a micro team with big ambitions. And we're looking for the right person to help us turn those ambitions into reality.

With an evolving team structure, a broader strategic positioning, business restructuring, expanded capabilities and entry into new markets, we're fundamentally rethinking how we operate, how we deliver value and how we grow.

Our vision is to build a lean, high-performing and commercially driven agency with a growing presence across Australia and internationally.

We're not looking to build a large team for the sake of it. We're looking to build the right team, supported by smart systems, specialist partners and exceptional leadership.

And we're looking for someone exceptional to help lead that next chapter.

We're seeking an Agency Operations & Growth Manager who can take ownership of our day-to-day operations, lead and develop our team, strengthen client relationships and play a direct role in driving growth.

This isn't a role for someone who simply wants to maintain the status quo.

It's an opportunity for a commercially minded, ambitious leader who thrives in a hands-on environment, embraces change and wants to make a genuine impact on the future of a business.

The opportunity

Working directly with our founders, you'll take responsibility for the operational performance of Coates Corp during a pivotal period of growth and change.

You'll be joining a small, close-knit team where your contribution will be visible, your ideas will be heard and your decisions will make an impact.

As we grow, you'll play a central role in shaping our team structure, developing our people, introducing smarter systems and building the operational foundations for a much larger business.

You'll be comfortable being hands-on, while maintaining the strategic perspective needed to build a business that can scale.

With five capabilities spanning Strategy, Campaigns, Influence, Experience and Intelligence, you'll help bring our full offering to life across our client portfolio and support our expansion into new industries and international markets.

You’ll have the autonomy to challenge existing processes, identify opportunities, introduce improvements and help build an agency designed for sustainable growth.

What you'll be responsible for

Agency Leadership & Operations

Take ownership of the day-to-day running of a small but ambitious agency.

Lead the implementation of our evolving business structure and operational model.

Maintain and introduce where necessary, efficient systems, workflows and processes that support a lean, scalable business.

Manage resources, project timelines, client deliverables and internal priorities.

Coordinate internal staff, freelancers, production teams and specialist partners.

Balance hands-on operational leadership with longer-term business development and improvement.

Client Relationships & Commercial Growth

Build strong, commercially focused relationships with our existing clients.

Identify opportunities to expand client accounts through our five core capabilities.

Support new business development, proposals, pitches and client onboarding.

Work alongside the founders to support expansion into new industries, markets and territories.

Contribute to agreed revenue, client retention and profitability targets.

Ensure our clients receive proactive strategic thinking and measurable business value, not simply marketing deliverables.

Lead, mentor and develop our team through a period of growth and change.

Play an active role in shaping future recruitment, team structure and capability development.

Build a positive, collaborative and high-performing workplace culture.

Establish clear responsibilities, performance expectations and individual accountability.

Create an environment where people are supported, challenged and empowered to grow alongside the business.

Business Transformation & Growth

Work closely with the founders to implement our evolving agency positioning and business strategy.

Identify opportunities to improve efficiency, scalability and profitability.

Support the integration of new capabilities, services and market opportunities.

Build operational foundations that allow the agency to grow without unnecessarily increasing overheads.

Commercial Performance

Monitor client profitability, project budgets and resource allocation.

Identify opportunities to improve margins, recurring revenue and operational performance.

Report regularly on agency performance, client satisfaction and growth opportunities.

Take ownership of agreed KPIs and contribute directly to the agency's success.

What we're looking for

We're looking for a commercially minded agency leader who is equally comfortable managing people, building client relationships and improving business performance.

Ideally, you'll bring:

• 5+ years of experience in a marketing, creative, digital or communications agency.
• Experience managing agency operations, client accounts or multidisciplinary teams.
• Strong leadership skills and the ability to develop and motivate people.
• Commercial awareness, including budgets, profitability, account growth and revenue targets.
• Experience implementing operational improvements, managing change or supporting business growth.
• The ability to thrive in a small team where initiative, flexibility and ownership are essential.
• Confidence making decisions, managing competing priorities and taking ownership of outcomes.
• Excellent client communication, relationship management and presentation skills.
• A proactive, solutions-focused mindset with the ability to see the bigger picture.
• An understanding of digital marketing, content production, campaigns and broader marketing strategy.

You need to know how to lead the people, partners and processes that make exceptional work happen.

Most importantly, you'll be someone who sees the potential in a growing business, is energised by the opportunity to help shape it and isn't afraid to roll up their sleeves to make things happen.

What's in it for you?

Performance-based commission linked to agreed agency growth and commercial outcomes.

The opportunity to play a meaningful role in a major period of business transformation.

Genuine ownership of agency operations, with the autonomy to introduce change and drive improvements.

Direct access to the founders and involvement in strategic business decisions.

The opportunity to help shape, build and lead a growing team from the ground up.

Exposure to diverse clients, industries and emerging national and international opportunities.

A clear pathway towards more senior agency leadership as the business expands.

Why Coates Corp?

We're a small team with a big vision for where we're headed.

We're entering new markets, expanding our capabilities, evolving our positioning and building a business designed for long-term success.

We believe the next generation of successful agencies will be lean, commercially sharp, creatively ambitious and powered by exceptional people.

We're looking for someone who shares that belief, brings fresh thinking and genuine leadership, and wants to play an instrumental role in taking Coates Corp to the next level.

This is an opportunity to help build the agency you want to lead.

Coates Corp is a fast-growing creative and marketing agency based in Melbourne’s west, specialising in social media management, content creation, branding, campaigns and digital storytelling.

With a strong focus on creativity, strategy and innovation, we help businesses build impactful brands through engaging content, bold ideas and high-quality execution across hospitality, retail, corporate, luxury and service-based industries.

At Coates Corp, we foster a collaborative, energetic and forward-thinking environment where creativity thrives, ideas come to life and standout work makes an impact.

Coates Corp is a fast-growing creative and marketing agency based in Melbourne’s west, specialising in social media management, content creation, branding, campaigns and digital storytelling.

With a strong focus on creativity, strategy and innovation, we help businesses build impactful brands through engaging content, bold ideas and high-quality execution across hospitality, retail, corporate, luxury and service-based industries.

At Coates Corp, we foster a collaborative, energetic and forward-thinking environment where creativity thrives, ideas come to life and standout work makes an impact.