CX Strategy Lead for Growth & Client Impact

Accenture Global; Brisbane; Presencial; AUD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Accenture is seeking a Customer Strategy Manager to join the Marketing Advisory and Customer Technology team in Australia. In this client-facing role, you will shape holistic customer strategies for growth accounts, coach junior team members, and apply strong business acumen to ensure deliverables are excellent and commercially viable.

You will lead workshops, develop end-to-end strategies, and create artefacts like roadmaps and journey maps while supporting sales with strategic insight and

Formación

• 8+ years’ experience in a strategy role within an agency or consultancy environment.
• Excellent written and verbal communication skills, both internally and with clients.
• Proven ability to engage and influence senior stakeholders within a business.
• Strong facilitation skills and the ability to problem-solve in real time, including in front of a room.
• Project management expertise: timelines, milestones, risk tracking, and deliverable ownership.
• Exposure to omnichannel orchestration and channel ROI analysis.
• Experience in competitive benchmarking and market insight generation.
• Knowledge of martech ecosystems and integration
• Qualifications at tertiary level

Responsabilidades

• Solve client business problems through deep strategic experience and a human-centred design approach.
• Lead highly collaborative, client-facing engagements, including running meetings and workshops to align diverse stakeholder groups.
• Create high-quality baseline strategy artefacts such as roadmaps, performance reporting, research briefs and customer journey maps.
• Develop holistic, end-to-end strategies for growth accounts that can be delivered by delivery teams.
• Design, host and facilitate client workshops that translate ambiguity into clear direction.
• Build roadmaps in partnership with delivery managers and client stakeholders.
• Support sales as a Strategy subject matter expert on opportunities, linking strategy to commercial outcomes.
• Bring a creative, problem-solving mindset to engagements, thinking laterally and iteratively to open up new possibilities

Conocimientos

Strategy development

Client engagement

Stakeholder management

Facilitation

Project management

Omnichannel/ROI analysis

Market insight generation

Martech ecosystem knowledge

Tertiary qualifications

Educación

Tertiary qualifications in a related field

Descripción del empleo

Accenture is seeking a Customer Strategy Manager to join the Marketing Advisory and Customer Technology team in Australia. In this client-facing role, you will shape holistic customer strategies for growth accounts, coach junior team members, and apply strong business acumen to ensure deliverables are excellent and commercially viable.

You will lead workshops, develop end-to-end strategies, and create artefacts like roadmaps and journey maps while supporting sales with strategic insight and