Growth & Client Coordinator

MaxConnex; Sydney; Hybrid; AUD 45,000 - 75,000; Part time

Job summary

MaxConnex is a Sydney-based agency helping healthcare practices and local businesses get recommended by AI. We are looking for a remote Growth Manager to run front-of-house operations, onboard clients, and keep the sales pipeline moving.

You will handle enquiries, qualify leads, book AI visibility calls, and manage proposals, onboarding forms, and invoicing. The role offers room to grow into a sales-focused position with commission-based earnings and quarterly bonuses.

Qualifications

• Excellent written English with warm, error-free emails.
• Confident phone manner and ability to follow up without being pushy.
• Organised, detail-oriented and self-motivated; manages own task list.
• Willingness to learn new software quickly.
• Interest in AI and how businesses use it.
• Availability for Sydney business hours call blocks.
• Active ABN and Australian work rights.
• Experience with admin, reception, or sales support is a plus.

Responsibilities

• Call every new enquiry within minutes and qualify them.
• Book AI visibility calls with the founder.
• Prepare proposals and payment links from templates the same day as the sales call.
• Onboard new clients and manage onboarding forms and checklists.
• Raise invoices in Xero and send payment links in Stripe.
• Send monthly reports and respond to client requests.

Skills

Phone sales

Written English

Attention to detail

Organised

Self-motivated

Tech-savvy

AI interest

Scheduling

Tools

HubSpot

Xero

Stripe

CRM systems

Job description

When someone asks ChatGPT, Google or Siri for "the best doctor near me", AI gives them one to three names. MaxConnex makes sure our clients are one of them.

We're a Sydney-based agency that helps healthcare practices and other local businesses get recommended by AI. We also build websites, manage Google and Meta ads, and set up CRMs. Our clients are clinics, specialists, allied health practices, real estate agencies and service businesses across Australia, and every one of them gets a live dashboard showing the patients and customers AI sends their way.

We're small and growing fast.

The role

You'll run the front of house. You're the first voice a new enquiry hears, you keep the sales pipeline moving, and you make sure every new client is set up, onboarded and billed properly. That frees up the founder for the sales calls and the client work only he can do.

Every task has a step-by-step guide, and you'll have an AI assistant trained on our handbook to answer your questions. For your first month, everything client-facing gets a second check before it goes out, so you're never guessing.

What you'll do

Speed to lead

• Call every new enquiry within minutes, qualify them, and book them in for an AI visibility call with the founder
• Send confirmations and rebook no-shows
• Keep every lead and conversation up to date in HubSpot

Proposals and follow-up

• Prepare proposals and payment links from our templates the same day as the sales call
• Follow up until we have a decision

Onboarding and client care

• Welcome new clients and send onboarding forms and access checklists
• Chase what's missing, then hand over a clean, complete file
• Forward monthly reports and look after client requests
• Raise invoices in Xero and send payment links in Stripe
• Send friendly payment reminders

Admin you'll grow into

• Business directory listings for clients, kept exactly consistent
• Scheduling Google Business Profile posts and replying to reviews from approved templates
• Building marketing emails in HubSpot
• Managing the shared inbox

Where it can go:

once you're trained, you'll start running sales calls yourself and the role becomes Growth Manager, with sales targets and higher earnings to match.

Pay and how you earn more

• Scaling commission on the setup fee of every client that comes from a call you booked. The more clients you book in a month, the higher your rate climbs. It covers every service: AI visibility plans, website builds, ads management and audits, and it's paid once the client's first payment clears.
• Kickers: cash bonuses on top of your commission in every month you hit your targets

What we're looking for

You must have

• Excellent written English. Your emails are clear, warm and error-free.
• An eye for detail. You notice when a phone number is one digit off.
• Confidence on the phone, and the ability to follow up without being pushy
• Organised and self-motivated. You run your own task list.
• Comfort learning new software quickly
• A genuine interest in AI and how businesses use it
• Availability for set call blocks during Sydney business hours
• An active ABN and Australian work rights
• Reliable internet, a computer and a quiet place to work

Nice to have

• Experience with HubSpot or another CRM, or with Xero and Stripe
• Experience in admin, reception, customer service, sales support or a marketing agency
• Experience in a healthcare practice (reception, practice management)
• Hands-on use of AI tools like Claude or ChatGPT

You don't need to know anything about AI search yet. We'll train you.

How we work

• Remote and flexible. Around 20 to 25 hours a week, built around set call blocks during Sydney business hours.
• Clear processes. A handbook for every task and a second check on anything that goes to a client.
• Real responsibility. You'll see the direct impact of your work on a growing business.
• Room to grow into sales and a bigger role as we scale.

Our process:

a 15-minute phone chat, a 45-minute video interview with the founder, then a short paid trial task (2 hours, under a confidentiality agreement) before we make an offer.

MaxConnex welcomes applicants of every background, age and ability. If you need any adjustments to apply or interview, just let us know.