Growth Account Manager - SMB

Connecteam; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Connecteam is seeking a motivated Growth Account Manager in Melbourne to drive revenue through upselling and cross-selling. Responsibilities include managing the sales cycle and collaborating with teams to enhance customer experience.

The ideal candidate will have 1–2 years of SaaS sales experience, a strong record of closing deals, and excellent communication skills. Join Connecteam to become part of a supportive and impactful team!

Qualifications

• 1–2 years of experience as a sales Account Manager/Account Executive at a SaaS company.
• Strong record of closing deals and over-achieving monthly quotas.
• Ability to thrive in a high-pressure and busy work environment.

Responsibilities

• Identify and execute upselling and cross-selling opportunities.
• Own the full sales cycle and contribute to the team’s pipeline.
• Become a product expert.
• Analyze customer data for expansion opportunities.
• Collaborate with SDR and CSM teams.

Skills

Sales Account Management

Customer Relationship Skills

Self-Learning

Communication Skills

Team Player

Job description

About Connecteam: Connecteam is a TLV-based startup that’s on a mission to change the work experience for 80% of the world’s global workforce – the deskless employees. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.

We are looking for a driven and dynamic Growth Account Manager to join our team. In this role, you will be responsible for identifying and executing opportunities to expand our existing customer base and increase revenue through upselling and cross‑selling. You will work independently and collaborate closely with our SDR and CSM teams to drive growth.

Responsibilities

• Identify and execute upselling and cross‑selling opportunities with existing customers.
• Own the full sales cycle, managing your own account pipeline and contributing to the team’s pipeline.
• Become a product expert.
• Analyze customer data to identify expansion opportunities.
• Be the face of the company – Connecteam is known for our outstanding customer service and approach.
• Collaborate with SDR and CSM teams to ensure a seamless customer experience.
• Influence the product based on customers' demands and needs.
• Manage multiple tasks and projects in a fast‑paced and high‑pressure environment.
• Take initiative, work independently, and own your outcomes.

Requirements

• 1–2 years of experience as a sales Account Manager/Account Executive at a SaaS company – must.
• Energetic, positive, and motivated – must.
• Strong record of closing deals and over‑achieving monthly quotas.
• Strong customer relationship skills and the ability to interact with individuals at all levels in an organization.
• Ability for self‑learning and highly independent.
• Strong team player with excellent communication and collaboration skills.
• Ability to thrive in a high‑pressure and busy work environment.
• Presently located in a commutable distance to work hybrid in our office in Melbourne 3 days per week – must.

If you are passionate about selling, driving growth and have the required experience and skills, we would love to hear from you!

Benefits

• We build our people up. Every team member is treated as a long‑term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
• We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
• We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
• We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
• Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.

Together we will shape the future of work!