Group Service Manager

AllAutoCareers; Coffs Harbour; On-site; AUD 140,000 - 160,000; Full time

Benefits offered by this job

Fully maintained company vehicle

Time for a sea-change!

Job summary

TalentEx Employment Group in Coffs Harbour, NSW, is seeking a Group Service Manager to lead the service operations for the automotive division. You will be accountable for performance of the service department, workshop workflow, and the team of advisors and technicians.

You will drive profitability, maintain safety and quality standards, manage budgets and parts/warranty processes, and collaborate with sales and other departments to support the wider business.

Qualifications

• Proven experience as service manager or senior workshop leader.
• Strong people leadership and coaching abilities.
• Solid knowledge of workshop operations, scheduling and profitability.
• Excellent customer service and communication skills.
• Experience with dealership management systems and reporting.
• Current Australian driver licence and work rights in Australia.

Responsibilities

• Lead, coach and roster the service team including advisors and technicians.
• Oversee daily workshop workflow, job allocation and scheduling.
• Monitor workshop productivity, efficiency and profitability against targets.
• Maintain high standards of customer service and handle escalated queries.
• Ensure work is completed to quality, safety and compliance standards.
• Manage service budgets, reporting and parts and warranty processes.
• Collaborate with sales and other departments to support the wider business.

Skills

People leadership

Team coaching

Workshop scheduling

Customer service

Dealership experience

Reporting

Tools

Dealership management systems

Job description

TalentEx Employment Group, an automotive recruitment business, is looking for a Group Service Manager to lead service operations in Coffs Harbour, NSW.

TalentEx Employment Group, an automotive recruitment business, is looking for a Group Service Manager to lead service operations in Coffs Harbour, NSW.

About the role

As Group Service Manager, you will be responsible for the performance of the service department and the people in it. You will keep workshop operations running smoothly while looking after customers and the team.

• Lead, coach and roster the service team, including advisors and technicians
• Oversee daily workshop workflow, job allocation and scheduling
• Monitor workshop productivity, efficiency and profitability against targets
• Maintain high standards of customer service and handle escalated queries
• Make sure work is completed to quality, safety and compliance standards
• Manage service budgets, reporting and parts and warranty processes
• Work with sales and other departments to support the wider business

What we offer

• $140,000 – $160,000
• Fully maintained company vehicle
• Time for a sea-change!

What you'll need

• Proven experience in a service manager or senior workshop leadership role, ideally in a dealership
• Strong people leadership and team coaching skills
• Sound knowledge of workshop operations, scheduling and profitability
• Excellent customer service and communication skills
• Experience with dealership management systems and reporting
• Current Australian driver licence
• Full working rights in Australia — no visa sponsorship offered