Group Sales Executive

Everi Pty; Melbourne; Híbrido; AUD 65.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working model

Career progression

Staff discounts

Descripción de la vacante

Lancemore Hotels is seeking a Conference and Event Sales Executive to manage conference and events enquiries from first contact through to confirmed booking and handover. You will combine warm, polished customer service with a sharp eye for detail across a boutique luxury portfolio.

Reporting to the Director of Sales, you will qualify leads, prepare proposals, negotiate terms, and manage contracts and deposits, handing confirmed bookings over to on-property teams.

Formación

• At least 2 years' experience in a hotel or venue, reservations or events.
• Excellent phone manner and written communication.
• High attention to detail; you catch errors before the client does, especially in proposals, contracts and event orders.
• Strong organisation and time management; able to juggle multiple enquiries and deadlines.
• A natural relationship builder with a genuine customer-service orientation.
• Sound skills across CRM and property management systems; iVvy experience a bonus.

Responsabilidades

• Respond to inbound conference and events enquiries by phone and email with warmth, speed and professionalism.
• Qualify leads, prepare accurate proposals and quotations, negotiate terms and convert enquiries into bookings.
• Manage contracts and deposits with accuracy, and hand over confirmed bookings to on-property teams.

Conocimientos

Excellent communication

Customer service

Attention to detail

Organisation & time management

Relationship building

Herramientas

CRM systems

iVvy

Microsoft Office

Descripción del empleo

Job Description

Are you known for the quality of your follow-through as much as your energy?

Lancemore Hotels is looking for a Conference and Event Sales Executive who combines warm, polished customer service with a sharp eye for detail to manage conference and events enquiries across our portfolio, from first contact through to confirmed booking and handover.

Reporting to the Director of Sales, you'll be a key part of a high-performing, supportive sales team in a family-owned business that has been a leader in boutique luxury and residential conferencing since 1986.

About the role

• Respond to inbound conference and events enquiries by phone and email with warmth, speed and professionalism
• Qualify leads, prepare accurate proposals and quotations, negotiate terms and convert enquiries into confirmed business
• Manage contracts and deposits with a high level of accuracy, and hand confirmed bookings over cleanly to our on-property teams
• Conduct site inspections and familiarisation visits, with thorough follow-up
• Identify upsell and cross-sell opportunities across accommodation, dining and activities, and across the wider Lancemore portfolio * Look after a portfolio of existing clients, and re-engage past clients to generate new enquiries
• Keep the pipeline current and accurate in our CRM and contribute to weekly forecasting and reporting
• Support the Director of Sales with campaigns, promotions and outbound sales activity

About the Candidate

• At least 2 years' experience in a hotel or venue, reservations or conference & events, with exposure to the full enquiry-to-booking cycle
• Excellent phone manner and written communication, with the confidence to represent a premium brand
• High attention to detail: you catch the errors before the client does, particularly in proposals, contracts and event orders
• Strong organisation and time management, comfortable juggling multiple enquiries and deadlines
• A natural relationship builder with a genuine customer-service orientation
• Sound skills across Microsoft Office, CRM and property management systems (iVvy experience a bonus)
• A positive, can-do attitude aligned with our values

Work Environment

Since 1986, Lancemore Hotels has been a trailblazer in boutique luxury and residential conferencing. We blend the soul of a family-owned business with the polish of a leading lifestyle brand. You'll be part of a values-led team focused on performance, personal growth and authentic hospitality.

We offer:

• A hybrid working model for flexibility and balance
• Genuine career progression across a growing hotel group
• A fun, inclusive, high-performance culture
• Staff discounts, incentives and engaging team events
• A chance to make a real impact in a business that values your input

Our Values

Fun | Authentic Hospitality | Growth | Ownership Mindset | Caring | Performance

Ready to take the next step?