Group Reservations Specialist — Deliver Flawless Group Stays

Accorhotel; Gold Coast City; Sur place; AUD 33 000 - 48 000; Plein temps

Avantages offerts par ce poste

Uniform and laundry allowance

Birthday day leave

Staff meals on shift

Hotel discounts

Résumé du poste

Novotel Surfers Paradise is seeking a detail‑driven Group Reservations Agent to coordinate and execute group bookings—from corporate conferences and weddings to tour groups and events. You will be the primary contact from inquiry to arrival, ensuring flawless guest experiences.

You will liaise with sales, front office and events teams, input data in reservation systems, monitor room allocations and rates, prepare group lists and reports, and handle last‑minute changes with professionalism.

Qualifications

• Previous experience in hotel reservations, front desk, or events coordination.
• Excellent communication and interpersonal abilities.
• Strong attention to detail and organisational skills.

Responsabilités

• Manage and coordinate group reservations from initial enquiry through to departure.
• Liaise with sales, front office, and events teams to ensure smooth execution.
• Input and maintain accurate booking data in reservation systems.
• Monitor room allocations, rates, contracts, and cut-off dates.
• Prepare rooming lists, reports, and group arrivals.
• Handle special requests, changes, and last-minute adjustments professionally.
• Deliver excellent customer service to clients, agents, and internal stakeholders.

Connaissances

Attention to detail

Communication skills

Multitasking

Organisational skills

Customer service

Outils

Opera Cloud

Description du poste

Novotel Surfers Paradise is seeking a detail‑driven Group Reservations Agent to coordinate and execute group bookings—from corporate conferences and weddings to tour groups and events. You will be the primary contact from inquiry to arrival, ensuring flawless guest experiences.

You will liaise with sales, front office and events teams, input data in reservation systems, monitor room allocations and rates, prepare group lists and reports, and handle last‑minute changes with professionalism.