Group Reservations Specialist

Everi Pty; Gold Coast City; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Hotel discounts

Uniform and laundry allowance

Birthday leave

Job summary

Novotel Surfers Paradise is seeking a Group Reservations Agent to coordinate group bookings—from corporate conferences and weddings to tour groups and events. You will manage inquiries, liaise with sales and events teams, and ensure every detail is flawless from enquiry to arrival.

The ideal candidate has hotel reservations or front desk experience, superb attention to detail, strong communication, and familiarity with Opera Cloud.

Qualifications

• Experience in hotel reservations, front desk, or events coordination.
• Strong attention to detail and organisational skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple bookings and deadlines.
• Familiarity with hotel PMS systems (Opera Cloud preferred).

Responsibilities

• Manage and coordinate group reservations from initial enquiry through to departure.
• Liaise with sales, front office, and events teams to ensure smooth execution.
• Input and maintain accurate booking data in reservation systems.
• Monitor room allocations, rates, contracts, and cut-off dates.
• Prepare rooming lists, reports, and group arrivals.
• Handle special requests, changes, and last-minute adjustments professionally.
• Deliver excellent customer service to clients, agents, and internal stakeholders.

Skills

Attention to detail

Organisational skills

Communication skills

Interpersonal abilities

Multitasking

Tools

Opera Cloud

Job description

Novotel Surfers Paradise is seeking a Group Reservations Agent to coordinate group bookings—from corporate conferences and weddings to tour groups and events. You will manage inquiries, liaise with sales and events teams, and ensure every detail is flawless from enquiry to arrival.

The ideal candidate has hotel reservations or front desk experience, superb attention to detail, strong communication, and familiarity with Opera Cloud.