Group Reservations Agent — Luxury Hotel Career Growth

Shangri-La-Hotels; Cairns Regional; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Discounted car parking

Accommodation benefits

F&B discounts

Staff meals

Laundered uniform

Shangri-La Academy

Career growth opportunities

Job summary

Shangri-La The Marina, Cairns is seeking a Group Reservations Agent to join our Sales and Marketing team. You will coordinate and oversee the administration for all group bookings, working closely with the Revenue Manager and Sales team.

The role requires exemplary written and verbal communication, accuracy in data entry, and the ability to multitask under pressure. Prior reservations/front office experience and Opera PMS are preferred.

Qualifications

• Exemplary written and verbal communication skills.
• Undertake all group reservation tasks such as actioning release backs, follow up deposit schedules and loading rooming lists.
• Ability to work under pressure and problem solve.
• Fast and accurate data entry with exceptional attention to detail.
• Ability to effectively manage your time and multitask to ensure deadlines and timeframes are met.
• Exceptional telephone technique and communication skills.
• Previous experience in a Reservations/Front Office Management (preferred).
• Experience using Opera PMS (preferred).

Responsibilities

• Coordinate and oversee administration for all group bookings.
• Action deposit schedules and load rooming lists.
• Maintain high accuracy in data entry and documentation.
• Manage time and multitask to meet deadlines.
• Provide excellent telephone and written communication with clients.
• Collaborate with Revenue Manager and Sales team.
• Prior experience in Reservations/Front Office is a plus.

Skills

Communication

Time management

Data entry

Problem solving

Telephone skills

Reservations experience

Opera PMS

Tools

Opera PMS

Job description

Shangri-La The Marina, Cairns is seeking a Group Reservations Agent to join our Sales and Marketing team. You will coordinate and oversee the administration for all group bookings, working closely with the Revenue Manager and Sales team.

The role requires exemplary written and verbal communication, accuracy in data entry, and the ability to multitask under pressure. Prior reservations/front office experience and Opera PMS are preferred.