Group Operations & Business Development Manager – NDIS & Youth Services

SVSM CARE PTY LTD; Cairns Regional; On-site; AUD 90,000 - 130,000; Part time

Job summary

SVSM CARE PTY LTD in Cairns is seeking a Group Operations & Business Development Manager to lead the launch and growth of our NDIS provider business and youth services. You will build a referral network, recruit and train staff, and implement compliance systems across services.

The role requires NDIS experience, strong operations leadership, and a track record in business development. Part-time flexibility is offered with opportunities to scale operations and systems.

Qualifications

• Experience in NDIS operations or provider development.
• Strong understanding of NDIS compliance and quality systems.
• Experience in youth residential care or related services.
• Proven business development, networking and relationship-building skills.
• Experience recruiting, onboarding, supervising and training staff.
• Excellent written and verbal communication, organization and problem-solving skills.
• Ability to report to the Director and manage competing priorities.

Responsibilities

• Develop and implement an NDIS business launch and growth strategy.
• Build relationships with support coordinators, health providers, and referral sources.
• Generate enquiries, coordinate intake and service commencement.
• Identify opportunities within approved NDIS scope.
• Establish participant documentation, service agreements, and reporting systems.
• Monitor activity and report progress to the Director.
• Improve operational processes and staff communication.
• Coordinate staff inductions, training and competency assessments.

Skills

NDIS operations

Disability services management

Business development

Staff recruitment

Stakeholder networking

Communication

Problem-solving

Education

Business management degree

Disability/Community Services qualification

Tools

MS Office

NDIS compliance tools

Job description

Group Operations & Business Development Manager – NDIS & Youth Services

We are seeking an experienced and proactive Group Operations & Business Development Manager to help develop our registered NDIS provider business and strengthen operational systems across our youth-care services in Cairns. This is an exciting opportunity for someone who combines strong operational leadership, NDIS knowledge, youth-care experience and business development skills. The successful candidate will take ownership of establishing the NDIS business from the ground up, building referral networks, recruiting and training staff, implementing compliance systems and improving operational processes across both service areas.

Key responsibilities

• Develop and implement a practical NDIS business launch and growth strategy
• Build professional relationships with support coordinators, allied health providers, community organisations and other referral sources
• Generate and manage participant enquiries and coordinate intake and service commencement
• Identify suitable service opportunities within our approved NDIS registration scope
• Establish participant documentation, service agreements, operational procedures and reporting systems
• Monitor business development activity and provide regular progress reports to the Director
• Review and improve operational processes, staff communication and documentation
• Support consistent shift reporting, handovers, incident reporting and complaint management
• Recruit, interview and onboard suitable disability support workers and youth-care staff as authorised
• Coordinate staff inductions, mandatory training and competency assessments

About you

• Demonstrated experience in NDIS operations, disability services management or NDIS provider development
• Practical understanding of NDIS compliance, complaints management, incident reporting and quality systems
• Experience in youth residential care, child safety or a closely related service environment
• Strong business development, networking and relationship-building skills
• Experience recruiting, onboarding, supervising and training staff
• Excellent written and verbal communication, organisational and problem-solving skills
• Ability to work independently, manage competing priorities and report directly to the Director
• Previous experience establishing or growing an NDIS provider from the startup stage (desirable)
• Knowledge of Queensland child safety requirements and relevant NNDI Practice Standards (desirable)
• Relevant qualifications in business management, disability, community services, social services or a related field (desirable)

What we offer

• An opportunity to shape and grow a developing NDIS business
• A leadership role with direct access to the Director
• The opportunity to contribute to two meaningful service areas
• Initial part-time flexibility, with potential …
• The opportunity to build operational systems, develop teams and make a measurable contribution to service quality and business growth