General Manager – Disability & Home Care Services

seek.com.au; Sydney; On-site; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Flexible working arrangements

Professional development

Supportive team

Job summary

seek.com.au is seeking a General Manager to lead our NDIS services and launch the Support at Home offering from Sydney, with interstate travel to visit sites and partners.

You will grow participant numbers, build referral networks, oversee daily operations across NDIS services and coach the team. You will manage rosters, budgets and ensure compliance with Aged Care/NDS standards while driving improvements.

Qualifications

• Management experience in disability services (NDIS) and related care settings.
• At least 5 years in disability or home care with 3+ in management.
• Proven ability to grow services and meet growth targets.

Responsibilities

• Grow participant and client numbers across NDIS and Support at Home.
• Build and maintain referral networks with coordinators, plan managers, and hospitals.
• Lead the setup and launch of Support at Home with systems and staffing.
• Run daily operations across NDIS services and coach the team.
• Manage rosters, staffing levels and recruitment.
• Ensure compliance with NDIS Practice Standards and audit readiness.
• Monitor budgets, pricing and profitability; report to Director.
• Identify and drive improvements to systems and processes.

Skills

Disability services management

NDIS knowledge

Growth & development

Staff leadership

Budget management

Audits & compliance

Interstate travel

Job description

General Manager – Disability & Home Care Services

We're a growing disability provider operating nationally, delivering NDIS supports to participants and their families. We're now expanding our services to provide Support at Home services.

About the role

We're looking for an experienced General Manager to lead our NDIS services, launch our Support at Home service and drive growth across both. You'll report to the Director and oversee the team. We offer flexible working arrangements. The role is based in Sydney, with regular interstate travel to visit sites, support local teams and meet clients and partners.

What you'll focus on

Growing & Managing the business

• Grow participant and client numbers across both NDIS and Support at Home
• Build and keep strong referral relationships with support coordinators, plan managers, Support at Home providers, DVA, allied health and hospitals
• Follow every enquiry and referral through to a signed client
• Set growth targets with the Director and report on progress regularly

Launching Support at Home

• Lead the setup and launch of our Support at Home service, including systems, processes, staffing and onboarding of new clients
• Make sure the service meets the Aged Care Quality Standards from day one

Running our NDIS services

• Run daily operations across our NDIS services
• Lead, coach and support the team
• Manage rosters, staffing levels and recruitment so participants and clients get consistent, quality support
• Keep the business compliant with the NDIS Practice Standards and lead us through audits
• Oversee incidents, complaints and reportable incidents, and make sure they're handled and reported correctly
• Monitor budgets, pricing and service profitability, and report to the Director
• Find and lead improvements to our systems, policies and processes

What we're looking for

• Management experience in both disability services (NDIS) and Support at Home, Home Care Packages or aged care. This is essential.
• At least 5 years' experience in disability or home care services, including at least 3 years in management
• A track record of growing a service, such as winning new clients, building referral networks or meeting growth targets
• Existing relationships with support coordinators and referral groups (highly regarded)
• Knowledge of the Support at Home program, aged care funding and the Aged Care Quality Standards
• Strong knowledge of the NDIS, the NDIS Practice Standards and the NDI Quality and Safeguards Commission
• Experience setting up a new service or program (highly regarded)
• Hands-on audit and compliance experience
• Financial management skills, including budgets and funding models
• Proven ability to lead and keep a team together
• Willingness and ability to travel interstate regularly. This is essential.
• NDIS Worker Screening Check, a current driver's licence and your own car

What we offer

• Flexible working arrangements
• Rewarding work supporting people to live well at home
• A supportive team and ongoing professional development