Group IT Support Officer

JAWS BUCKETS & ATTACHMENTS PTY LTD; City of Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

JAWS BUCKETS & ATTACHMENTS PTY LTD in Archerfield is seeking a hands-on Group IT Support Officer to provide day-to-day IT support across Jaws Buckets & Attachments and Bard Engineering Group, with 1–3 years' experience. You will manage Level 1/2 support, Microsoft 365 administration, Entra ID/AD, device deployment and ERP-related tasks, including Epicor Kinetic exposure and data reporting.

This role offers growth across business systems, reporting and process improvement within a growing

Qualifications

• 1–3 years in IT support, service desk or IT technician role.
• Experience with Microsoft 365 environments.
• Exposure to Entra ID / Active Directory administration.
• Hands-on troubleshooting across hardware, software and networking.

Responsibilities

• Provide Level 1 and routine Level 2 user support and incident resolution.
• Administer Microsoft 365 and assist users.
• Manage Entra ID/Active Directory accounts and access.
• Configure and deploy endpoints and devices.
• Troubleshoot networking, printers, and peripherals.
• Coordinate hardware/software deployments and IT assets.
• Assist with Epicor Kinetic support and data tasks.
• Maintain IT documentation and support records.
• Support system testing, upgrades and UAT.
• Investigate data issues and escalate complex problems.

Skills

IT support

Microsoft 365

Entra ID/AD

Epicor Kinetic

SQL queries

Power BI

Tools

Power BI

SSRS

SQL database

Job description

We are looking for a hands‑on Group IT Support Officer to provide day‑to‑day IT support and systems administration across Jaws Buckets & Attachments and Bard Engineering Group.

Based at our Archerfield operations, this role will suit someone with approximately 1–3 years' IT support experience who is comfortable independently handling Level 1 and routine Level 2 support while continuing to build their capability across business systems, ERP, reporting and systems administration.

This isn't just a helpdesk role. You'll work directly with users across manufacturing, engineering, finance, sales and administration, providing practical IT support while gaining valuable exposure to Epicor Kinetic and broader business systems.

What You'll Be Doing

Providing Level 1 and routine Level 2 user support, troubleshooting and incident resolution

Microsoft 365 administration and user support

Routine Entra ID / Active Directory user administration

Endpoint and device management, workstation configuration and device deployment

Troubleshooting networking, Wi‑Fi, connectivity, printers, peripherals, hardware and software

Coordinating hardware and software deployment, replacement and IT asset administration

Managing routine joiner, mover and leaver activities, including accounts, access and devices

Providing first‑line support for Epicor Kinetic and other business applications

Maintaining IT documentation, support records, asset information and knowledge‑base material

Supporting system testing, upgrades and user acceptance testing

Investigating system and data issues and escalating more complex matters where required

Business Systems & ERP Exposure

A key part of this opportunity is the ability to develop broader business systems capability.

You'll provide first‑line and routine Level 2 support across Epicor Kinetic, including user administration, permissions, troubleshooting, data integrity and operational processes covering areas such as:

Sales and purchasing

Production and job management

Time and labour

Reporting

Experience with Epicor isn't essential, but it will be highly regarded.

Exposure to SSRS report development, SQL/database interrogation, Epicor Kinetic Application Studio, BAQs, dashboards or Power BI would also be advantageous.

About You

We're looking for someone who has:

Approximately 1–3 years' experience in an IT support, service desk or IT technician role

Practical Level 1 and Level 2 troubleshooting capability

Experience supporting Microsoft 365 environments

Exposure to Entra ID / Active Directory administration

Good hardware, software, endpoint and basic networking knowledge

Strong problem‑solving and troubleshooting skills

The ability to communicate confidently with users at different levels of the business

Good organisation, documentation and follow‑through

A practical, hands‑on approach and willingness to learn

Experience supporting an ERP or business system will be highly regarded, particularly Epicor Kinetic.

Why Join Us?

This is a great opportunity for someone who has established their IT support fundamentals and wants to take the next step in a growing and evolving business.

As the Group continues to grow, so too will our technology, systems and business requirements. This role provides the opportunity to grow with the business, contribute ideas and help identify and implement better ways of working through technology.

You'll gain exposure beyond traditional desktop support, working across IT infrastructure, Microsoft 365, ERP/business systems, reporting, data and process improvement within an established Australian heavy engineering and manufacturing group.

For the right person, there is genuine scope to innovate, broaden the role and progressively develop deeper capability across Epicor, systems configuration, reporting, integration, automation and business process improvement, aligned with the pace and needs of the business.

A competitive salary will be offered, aligned with the successful candidate's skills and experience.

Only successful applicants will be contacted.

Recruitment agencies need not apply

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years experience in IT Technical Support do you have?
• Which of the following workforce management systems do you have experience using?
• How many years' experience do you have using SQL queries?
• How much notice are you required to give your current employer?
• What's your expected annual base salary?
• How many years' experience do you have as an SSRS Developer?