ERP Systems & Process Lead

United Fasteners Australia; Sydney; On-site; AUD 110,000 - 140,000; Full time

Job summary

United Fasteners Australia is seeking an ERP Administrator to lead the Epicor P21 rollout from our Sydney CBD Head Office. You will own configuration, training, and support across the group.

If you are hands-on, detail-focused, and a strong communicator, this role offers a stable national business with a clear career path and a competitive salary package. This role emphasizes continuous process improvement, developing SOPs, and delivering instructor-led training to diverse teams while

Qualifications

• Experience with ERP systems and integration.
• Strong problem-solving and communication skills.
• Ability to document processes and SOPs clearly.
• Experience delivering user training and onboarding.

Responsibilities

• Become the group system expert for Epicor P21 and document processes.
• Configure and implement quotes, orders, and customer service workflows.
• Troubleshoot defects with IT and data teams.
• Develop and deliver user training and onboarding materials.
• Create SOPs and training content and run instructor-led sessions.
• Design test data and perform functional, integration, and regression testing.
• Collaborate on process optimization and knowledge sharing.

Skills

ERP systems

System admin

Training programs

SOP development

Data analysis

Communication

Education

Bachelor's degree in IT or equivalent

Tools

Epicor P21

SQL databases

Job description

United Fasteners is one of Australia’s largest privately owned independent distributors of industrial products and supplies. We support customers across mining, manufacturing, construction, utilities, defence and engineering, and have built our reputation on exceptional service, deep product expertise and practical solutions.

We are now seeking an energetic and proactive problem solver with passion for technology and ERP process excellence. This role is responsible for creating, testing, training and roll out of the ERP system (Epicore P21).

About the role

Reporting to the General Manager, located at our Sydney CBD Head Office, you will take responsibility of the system admin trouble shooting and creation of training materials / instructor led training for employees, including onboarding across the business.

This role would suit someone who is hands‑on, approachable, has attention to detail, and a great communicator with a “go getter” attitude.

What you’ll be doing

Implementation and Configuration

Become the group system expert (Epicor P21) including processes and SOPs on Quotes, Order Entry and Customer Service.

System Maintenance and Troubleshooting

Collaborate with IT and Data teams to troubleshoot and resolve identified defects

User Support and Training

Develop training programs and train users to implement processes across the group as the system is rolled out.

Conduct various types of ERP testing, including functional testing, integration testing, regression testing and performance testing

Identify test data requirements and prepare datasets to support testing activities

Record test results, document defects, and track issues using defect tracking systems

Design training programs tailored to different user roles and proficiency levels with the organization

Develop training materials such as manuals, guides, presentations, and online tutorials.

Create engaging training content that effectively communicates ERP concepts, functionalities, and best practices.

Conduct instructor‑led training sessions, workshops, and seminars for employees.

Create Standard Operating Procedures (SOPs) that are well‑documented, consistent and easy to comprehend

Develop and conduct an orientation session to introduce new employees to the ERP system based on their role and level of proficiency with the ERP system

Create templates to align with organizational branding guidelines for ERP‑related communications and collaborate with stakeholders to gather input and feedback on template design and content requirements

Process Optimization

Continuously analysing and optimizing business processes within the ERP and identify areas for improvement and implement changes to enhance efficiency and productivity.

Participate in knowledge sharing sessions, peer reviews, and continuous improvement initiatives

Vendor Management

Being up to date with ERP functionality and capability.

About you

You are someone who enjoys being close to the business, not hidden away from it. You like solving problems and improving how things work. You are calm under pressure and clear in your communication.

Technical Proficiency

a deep understanding of ERP system and related technologies. This includes knowledge of software development, databases and system integration.

Problem‑Solving Skills

identify and resolve issues quickly to prevent disruptions in business operations.

Analytical Skills

The ability to analyse complex data and processes is essential for optimizing the ERP system and identifying areas for improvement.

Communication Skills

Strong verbal and written communication skills are necessary for providing user support, conducting training sessions and collaborating with team members

Attention to Detail

Ensuring data accuracy and system reliability requires meticulous attention to detail.

Adaptability

The ability to adapt to new technologies and processes is essential, as ERP systems are constantly evolving.

What we offer

A stable, well‑established national business with strong growth plans.

A genuinely supportive environment where the right person can thrive, contribute ideas and make a visible impact.

A collaborative, down‑to‑earth team culture with direct access to senior leaders and decisionmakers.

A competitive market salary package.