Group & Events Leader — Luxury Hotel Planner

Four Seasons; Sydney; On-site; AUD 78,000 - 96,000; Full time

Benefits offered by this job

Complimentary Accommodation at other 四

Complimentary Dry Cleaning for Uniform

Complimentary Employee Meals

Excellent Training and Development

Job summary

Four Seasons Hotel Sydney is seeking an experienced events professional to lead group and conference planning, working across Rooms Division, Food & Beverage, Security and Finance to ensure flawless execution.

You will liaise with clients from contract through to post-event, coordinating with sales, marketing and on-site partners. A focus on up-selling, exceptional service, and strong stakeholder relationships is essential.

Qualifications

• At least 2 years previous experience in a large group and event planning role in a high volume hotel or function centre operation.
• Able to prioritize and work through multiple files and tasks simultaneously.
• Strong communication and attention to the finer details relating to planning and executing of events and group business.
• The ability to forge strong connections and rapport with internal and external stakeholders.
• Solid local market knowledge.
• Sound knowledge of computer systems.

Responsibilities

• Work closely with all key hotel operational departments to ensure service execution whilst groups and functions/events are in house and in turn ensuring the clients satisfaction
• Be present in the operation to greet all group and event contacts on their arrival, meet with them during their time in the hotel to ascertain satisfaction and farewell them on departure
• Ensuring that all Four Seasons service standards are delivered upon, liaise with clients and stakeholders if issues need attention or to be rectified by taking charge of glitch resolution and complaint handling
• Liaise closely and directly with clients in the planning stages of conferences, social and corporate events and group accommodation
• Foster a strong working relationship with fellow sales and marketing team members to provide smooth and efficient planning in the lead up to conferences/events and group accommodation
• Work together with our on-site AV company to provide audio visual needs for conferences and events, as well as other outside suppliers and contractors engaged by the client or hotel to provide services
• Coordinate and negotiate the sales efforts between sales department and catering to insure proper utilization of function space to yield maximum revenues
• Be proactive in upselling and maximizing revenue relating to conference, banqueting, and food and beverage services

Skills

Event planning

Communication skills

Stakeholder engagement

Local market knowledge

Multitasking

Job description

Four Seasons Hotel Sydney is seeking an experienced events professional to lead group and conference planning, working across Rooms Division, Food & Beverage, Security and Finance to ensure flawless execution.

You will liaise with clients from contract through to post-event, coordinating with sales, marketing and on-site partners. A focus on up-selling, exceptional service, and strong stakeholder relationships is essential.