Group & Event Planning Manager

Four Seasons Hotels Ltd; Sydney; On-site; AUD 78,000 - 96,000; Full time

Benefits offered by this job

Complimentary Accommodation at otherFS

Complimentary Dry Cleaning for Uniform

Complimentary Employee Meals

Job summary

Four Seasons Hotels Sydney is seeking an experienced Event Planner to coordinate large group events and conferences. You will collaborate with Rooms Division, Food & Beverage, Security, and Finance to ensure seamless execution and exceptional guest experiences.

Reporting to the Director of Catering & Conference Services, you will manage client relationships from planning through post-event follow-up, working closely with sales, marketing, AV partners, and external suppliers to maximize revenue

Qualifications

• At least 2 years experience in a large group and event planning role in a high-volume hotel or function centre.
• Ability to prioritize and manage multiple files and tasks.
• Strong communication and attention to detail in planning and executing events and group business.
• Ability to build strong connections with internal and external stakeholders.
• Solid local market knowledge.
• Good computer systems knowledge.

Responsibilities

• Work with all key hotel operational departments to ensure service delivery for groups and events while maintaining client satisfaction.
• Greet group and event contacts on arrival, engage during their stay, and bid farewell on departure.
• Ensure Four Seasons service standards are delivered; address issues, resolve glitches, and manage complaints.
• Liaise with clients during planning stages of conferences, social and corporate events, and group accommodation.
• Collaborate with sales and marketing to plan conferences/events and group accommodations.
• Coordinate with on-site AV company and other suppliers to meet conference/event needs.
• Coordinate and negotiate sales efforts between sales and catering to maximize function space revenue.
• Upsell and maximize revenue related to conferences, banqueting, and food & beverage services.

Skills

Event planning

Group events

Client liaison

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.

About the role:

Reporting to the Director of Catering & Conference Services, in this role you will work in unison with all operations departments across Rooms Division, Food & Beverage, Security and Finance to ensure client and guest satisfaction and the successful execution of every group, conference and event within the Hotel.

What you will do:

• Work closely with all key hotel operational departments to ensure service execution whilst groups and functions/events are in house and in turn ensuring the clients satisfaction
• Be present in the operation to greet all group and event contacts on their arrival, meet with them during their time in the hotel to ascertain satisfaction and farewell them on departure
• Ensuring that all Four Seasons service standards are delivered upon, liaise with clients and stakeholders if issues need attention or to be rectified by taking charge of glitch resolution and complaint handling
• Liaise closely and directly with clients in the planning stages of conferences, social and corporate events and group accommodation
• Foster a strong working relationship with fellow sales and marketing team members to provide smooth and efficient planning in the lead up to conferences/events and group accommodation
• Work together with our on-site AV company to provide audio visual needs for conferences and events, as well as other outside suppliers and contractors engaged by the client or hotel to provide services
• Coordinate and negotiate the sales efforts between sales department and catering to insure proper utilization of function space to yield maximum revenues
• Be proactive in upselling and maximizing revenue relating to conference, banqueting, and food and beverage services

What you will bring:

• At least 2 years previous experience in a large group and event planning role in a high volume hotel or function centre operation
• Able to prioritize and work through multiple files and tasks simultaneously
• Strong communication and attention to the finer details relating to planning and executing of events and group business
• The ability to forge strong connections and rapport with internal and external stakeholders
• Solid local market knowledge
• Sound knowledge of computer systems

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

The annual salary for this role is in the $87,000 range plus super and benefits.