Grooming Salon Manager | Multi Site | Hills District

Petstock Group; Sydney; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Mental health support

Sustainability & community involvement

Additional paid leave & parental leave

Health & wellness perks

Workplace banking

Family values

Job summary

Petstock Group is seeking an experienced Salon Manager to oversee grooming operations across three Hills District salons (Castle Hill, Dural, Rouse Hill). You will lead a team of groomers, ensure safety standards, and drive high-quality grooming services while maintaining brand integrity.

In this role you will coordinate client bookings with the Store Manager, mentor junior groomers, and uphold exceptional customer experiences.

Qualifications

• Experience in a similar role or a senior Groomer ready to take that leadership step in their career
• Ability to create and embed strong safety practices throughout the salon and store
• Good knowledge of specific breed clips, with a commitment to maintaining grooming styles and brand/product knowledge
• Physically fit, with the ability to lift heavy animals as required
• Demonstrated experience in handling and working with live animals
• Maintain advanced understanding of zoonotic and skin diseases and how to identify them
• Proven ability to exceed grooming KPIs through high-quality care, customer satisfaction, and strong team collaboration
• Exceptional communication and interpersonal skills, with the ability to build rapport and effectively engage with customers and team members
• Strong attention to detail

Responsibilities

• Providing outstanding dog grooming services in store.
• Drive the profit and sales success of the salon, achieving and exceeding sales targets
• Coordinate the salon and clients including bookings in conjunction with the Store Manager
• Assist store shop floor team when required, providing exceptional customer service where you and your customer will have memorable, meaningful interactions
• Maintaining specific breed clips, while consistently upholding grooming standards and brand/product knowledge
• Managing and coaching junior groomers
• Create strong safety mindset, committed to fostering a culture of safety within your team

Skills

Leadership

Safety practices

Breed clips

Physical fitness

Animal handling

Zoonotic disease knowledge

Grooming KPIs

Communication

Attention to detail

Job description

Join our team of pet pampering experts who take pride in their work, delivering excellent, high-standard grooming services.

Managing the Salon Operations across our 3 Hills District Salons:

• Castle Hill,
• Dural
• Rouse Hill

Do you have the below experience and looking to take the next step in your career?

• Experience in a similar role or a senior Groomer ready to take that leadership step in their career
• Ability to create and embed strong safety practices throughout the salon and store
• Good knowledge of specific breed clips, with a commitment to maintaining grooming styles and brand/product knowledge
• Physically fit, with the ability to lift heavy animals as required
• Demonstrated experience in handling and working with live animals
• Maintain advanced understanding of zoonotic and skin diseases and how to identify them
• Proven ability to exceed grooming KPIs through high-quality care, customer satisfaction, and strong team collaboration
• Exceptional communication and interpersonal skills, with the ability to build rapport and effectively engage with customers and team members
• Strong attention to detail

Join our passionate team where we are inspired by pets and animals to be better people both in our careers and our everyday life, making an impact for Pets, People and the Planet!

A Peek Into Your Petstock Day

• Providing outstanding dog grooming services in store.
• Drive the profit and sales success of the salon, achieving and exceeding sales targets
• Coordinate the salon and clients including bookings in conjunction with the Store Manager
• Assist store shop floor team when required, providing exceptional customer service where you and your customer will have memorable, meaningful interactions
• Maintaining specific breed clips, while consistently upholding grooming standards and brand/product knowledge
• Managing and coaching junior groomers
• Create strong safety mindset, committed to fostering a culture of safety within your team

Why Petstock is the Place for You

• Free access to mental health, financial & wellbeing support services through our Sonder service
• From supporting the Petstock Foundation to our sustainability projects and community partnerships, our people have opportunities to play a role and be part of something bigger. Because giving back, together, is what we do!
• Opportunity to purchase up to 2 weeks of Additional Paid leave & 4 weeks of paid parental leave
• Health and wellness services at a great corporate discount
• Exclusive access to Workplace Banking
• We're built on family values, combined with a genuine passion for pets and people. We operate with heart, inclusivity, and inspiration for pets, people, and the planet

Follow us on LinkedIn to keep up to date on life across our various brands - http://www.linkedin.com/company/petstock

In our effort to support People, Pets & Planet, we're proud of the work our Foundation undertakes - https://www.petstock.com.au/pages/foundation

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.