Advanced Groomer - Ormond

petstock; City of Melbourne; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Mental health support and wellbeing

Paid parental leave

Additional paid leave (up to 2 weeks)

Store discount

Workplace banking access

Job summary

Petstock is seeking a passionate pet grooming team member in Melbourne to deliver high-standard grooming services for a variety of breeds. You will work closely with the Store Manager, manage client bookings, and ensure exceptional customer experiences with a focus on safety and animal welfare.

Ideal candidates have professional grooming experience; grooming qualifications are preferred but not essential. A supportive team environment and opportunities for growth within Petstock Group and

Qualifications

• Experience in professional dog grooming.
• Qualification in grooming preferred, but not essential.
• Ability to create and embed strong safety practices throughout the salon and store.
• Good knowledge of breed clips and maintaining grooming styles.

Responsibilities

• Provide full grooming services for a variety of breeds, including bathing, drying, nail clipping, brushing, combing and clipping.
• Provide a positive and memorable grooming experience for all customers and their dogs.
• Coordinate the grooming salon and clients with the Store Manager.
• Make client bookings and assist on the shop floor when required.
• Maintain a high standard of salon presentation and oversee stock management.
• Work with the Store Manager to achieve salon targets and support local marketing.

Skills

Dog grooming

Customer service

Team collaboration

Education

Grooming qualification (preferred)

Job description

Join a passionate team where we are inspired by pets and animals to be better people both in our careers and our everyday life, making an impact for Pets, People and the Planet!

Award-winning programs that support career growth, with a new leadership development program underway

Team member, family & pet benefits across Petstock Group & Woolworths Group

Free access to mental health, financial & wellbeing support services

As an inspired member of the Petstock Group, our connections with pets help us grow as people. At the Petstock Group, together we live by this truth. We are continually inspired by pets and animals to be better people, both in our careers and our everyday life.

Our team of pet pampering experts take pride in their work, delivering excellent, high-standard grooming services.

Why Petstock is the Place for You

Free access to mental health, financial & wellbeing support services through our Sonder service

From supporting the Petstock Foundation to our sustainability projects and community partnerships, our people have opportunities to play a role and be part of something bigger. Because giving back, together, is what we do!

Opportunity to purchase up to 2 weeks of Additional Paid leave & 4 weeks of paid parental leave

Health and wellness services at a great corporate discount

Exclusive access to Workplace Banking

We're built on family values, combined with a genuine passion for pets and people. We operate with heart, inclusivity, and inspiration for pets, people, and the planet

A Peek Into Your Petstock Day

• Provide full grooming services for a variety of breeds, including bathing, drying, nail clipping, brushing, combing and both generic and breed-specific clipping
• Provide a positive and memorable grooming experience for all customers and their dogs
• Coordinate the grooming salon and clients in conjunction with the Store Manager
• Make client bookings
• Assist store shop floor team when required, providing exceptional customer service where you and your customer will have memorable, meaningful interactions
• Maintain a consistently high standard of salon presentation and oversee stock management
• Work with the Store Manager and team to ensure member program targets and expectations are consistently met
• Proactively support local marketing opportunities and recruitment referral programs
• Work with the team to achieve and exceed sales targets
• Maintain a strong safety mindset with commitment to create a culture of safety within your team

Do you have the below experience and looking to take the next step in your career?

• Experience in professional dog grooming
• Qualification in Grooming preferred, but not essential
• Ability to create and embed strong safety practices throughout the salon and store
• Good knowledge of specific breed clips, with a commitment to maintaining grooming styles and brand/product knowledge
• Physically fit, with the ability to lift heavy animals as required
• Demonstrated experience in handling and working with live animals
• Maintain advanced understanding of zoonotic and skin diseases and how to identify them
• Proven ability to exceed grooming KPIs through high-quality care, customer satisfaction, and strong team collaboration
• Exceptional communication and interpersonal skills, with the ability to build rapport and effectively engage with customers and team members
• Strong attention to detail

In our effort to support People, Pets & Planet, we're proud of the work our Foundation undertakes - https://www.petstock.com.au/pages/foundation

Our diversity makes us better... we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.