Graduate Service Engineer

Prospex Recruiting; Wagga Wagga City Council; On-site; AUD 63,000 - 77,000; Full time

Benefits offered by this job

Stable full time permanent work

Supportive team environment

Employee Assistance Program (EAP)

6 days productivity leave per annum

Career growth and development

Great company culture

Job summary

Prospex Recruiting is partnering with a premier national provider of Building Management Systems to recruit a Graduate Field Service Engineer. This site-based role places you at the face of the business, combining practical engineering with consulting to deliver high-value outcomes.

Join a small, collaborative team and gain exposure to preventative maintenance, client liaison, DLP support, and on-site problem solving.

Qualifications

• Hands-on with hand tools and practical problem solving.
• Strong verbal and written communication with clients.
• Basic understanding of HVAC, control principles, IT networks and safety.

Responsibilities

• Provide on-site preventive maintenance and service within contracted terms.
• Liaise with clients before and after site visits.
• Support defects liability period and report defects.
• Handle breakdowns and on-site call-outs with clear ETAs.
• Identify opportunities for system upgrades with Account Management.
• Track job costs and margins, including small projects under $10k.

Skills

Hand tools

HVAC basics

IT networks

Communication skills

Education

Engineering degree

Electrical trade qualification

Job description

We are exclusively partnering with a premier national provider of Building Management Systems (BMS) and Energy Management Systems (EMS) to find a motivated Graduate Field Service Engineer. Our client’s service division focuses on delivering exceptional, customized site support. They are committed to helping their customers achieve critical building performance objectives, including optimizing energy efficiency, ensuring thermal comfort, enhancing indoor environmental quality, and meeting robust sustainability targets.

The Opportunity

This is a fully site-based role where you will be highly visible to clients and serve as the face of the business. You will blend traditional practical engineering skills with consulting and problem-solving to deliver high-value outcomes. You will join an intentionally structured small team (up to six members) designed to foster close collaboration, deep skill development, and strong camaraderie.

Key Responsibilities

• Preventative Maintenance & Service: Deliver comprehensive on-site maintenance to fulfill contracted obligations, ensuring timely completion and reporting within 24 hours.
• Client Liaison & Relationship Building: Proactively contact clients prior to and upon arrival at the site, building strong credibility and establishing yourself as a trusted advisor.
• Defects Liability Period (DLP) Support: Manage warranty services, perform detailed site pre-checks, report defects, and collaborate seamlessly with the project delivery team.
• Breakdown Resolution & Call-Outs: Efficiently handle service breakdown calls, providing transparent ETAs and concluding with face-to-face debriefs and actionable service reports.
• Consulting & Enhancements: Identify and present strategic opportunities for system upgrades, working closely with the Account Management team to deliver value-driven solutions.
• Financial & Project Management: Ensure diligent financial tracking of jobs for excellent cost recovery and target margins, with opportunities to manage Special Projects under $10k.

About You

The successful candidate will demonstrate a unique blend of technical aptitude and exceptional interpersonal skills. We are looking for individuals who are:

• Inquisitive & Eager to Learn: Intelligent, passionate about technical matters, and relentlessly committed to personal development.
• Effective Communicators: Possess excellent verbal and written communication skills to articulate complex engineering concepts to clients clearly.
• Hands-On & Practical: Proficient with hand tools and practical applications, supported by a proactive, "can-do" attitude.
• Technically Minded: Basic understanding of HVAC plant applications, control principles, IT/device networks, and electrical safety (an electrical / mechanical trade qualification or engineering degree is highly advantageous but not strictly mandatory).
• Organized Professionals: Capable of managing your time efficiently in a dynamic field environment.

On Offer

• Stable full time permanent work for a leading Australian owned business
• Supportive team environment
• Access to an Employee Assistance Program (EAP)
• 6 days paid productivity leave per annum after 2 full-time years of continuous service
• Career growth and development
• Great company culture with social events throughout the year

Successful candidates will be remunerated with a competitive base salary of $70K + Super + Company Vehicle (After 6 months).

Please note only shortlisted candidates will be contacted. We are an equal opportunity employer committed to creating an inclusive and welcoming workplace for all. We value diversity in the workplace and encourage applications from all backgrounds.