GP Practice Manager

Northern Rivers Health Hub; Murwillumbah; On-site; AUD 120,000 - 170,000; Full time

Job summary

Northern Rivers Health Hub combines Murwillumbah Family Doctors with a multi-disciplinary health hub across Physiotherapy, Exercise Physiology, Pharmacy, Pathology, and more. The Practice Manager will lead day-to-day operations, drive performance, and shape culture across multiple sites.

You’ll oversee reception, clinical and admin staff, billing, compliance, and recruiting, while partnering with ownership on growth strategies for the group.

Qualifications

• Experience leading multi-site health services or clinics.
• Strong operational, financial and HR oversight in healthcare.
• Ability to implement systems improvements and drive performance.

Responsibilities

• Lead day-to-day operations and team performance across sites.
• Support and develop reception, nursing, and administrative staff.
• Oversee billing processes, financial reporting, and operational efficiency.
• Maintain high standards of patient experience and compliance.
• Contribute to recruitment, rostering, and fostering a positive team culture.
• Collaborate with ownership on growth and continuous improvement.

Skills

Strategic leadership

Operations management

Team development

Financial acumen

Healthcare administration

Education

Business/Healthcare management degree

Tools

Practice management software

Payroll systems

Billing & finance systems

Job description

Murwillumbah Family Doctors | Northern Rivers Health Hub & Cabarita Beach Medical

This is your opportunity to step up from a traditional single-clinic Practice Manager role. We’re looking for an experienced, capable Practice Manager who is ready to take on broader responsibility across a private, doctor owned GP and multi-disciplinary health hub. If you enjoy leading teams, improving systems, and having real influence over how a practice runs and grows, this role offers the scope and reward to match.

The Opportunity

• Murwillumbah Family Doctors- (the core GP practice within the Northern Rivers Health Hub)
• The Northern Rivers Health Hub - a multi-disciplinary facility offering Physiotherapy, Exercise Physiology, Pharmacy, Pathology, Beauty & Wellness, and other allied health services in a heritage-listed refurbished building
• Cabarita Beach Medical- Our smaller, but growing beachside practice.

You’ll have the opportunity to shape culture, lift operational performance, and play an active part in the next stage of the group’s development.

Why This Role Stands Out Most

• Operational leadership across GP and allied health services
• Opportunity to lead and develop a larger, more diverse team
• Direct involvement in systems improvement, financial performance, and service quality
• Close collaboration with ownership on the growth of the group
• A varied, progressive environment rather than a static single site

Key Responsibilities

• Lead day-to-day operations and team performance across the sites
• Support and develop reception, nursing, and administrative staff
• Oversee billing processes, financial reporting, and operational efficiency
• Maintain high standards of patient experience and compliance
• Contribute to recruitment, rostering, and a positive team culture
• Work alongside ownership to identify opportunities for improvement and growth

About You

You’re an experienced Practice Manager (or equivalent) with a strong track record in general practice or multi-disciplinary healthcare. You’re organised, commercially aware, and confident leading teams. You enjoy solving problems, improving how things work, and taking ownership of results. Multi-site experience is highly regarded but not essential if you have the capability and drive.

The Package

This is a more senior, broader role than a typical single-site Practice Manager position. Remuneration will reflect the increased scope and responsibility, and will sit above standard practice manager packages. We also have the flexibility to split the role into multiple roles depending on applicants. Full details will be discussed with shortlisted candidates.