Govt IT Process Coordinator - Onsite Service Delivery

Kinetic IT; Sydney; On-site; AUD 55,000 - 68,000; Full time

Benefits offered by this job

Hybrid options

Formal training

Vendor exam support

Social events

Health and wellness resources

Employee discounts

Gym membership discount

Job summary

Kinetic IT is seeking a Process Coordinator to join our Federal Government customer support team. You will coordinate IT service management processes end to end, working closely with process owners and service delivery teams to improve workflows and documentation.

You will carry out day-to-day IT service management tasks, write process documents, and collaborate with technical and non-technical teams to enhance service delivery.

Qualifications

• Experience in Service Management or IT service support roles, ideally in complex IT/government environments.
• Strong understanding of ITIL framework and governance is highly regarded.
• Clear writing and communication skills to contribute to process documentation such as maps, procedures and work instructions.

Responsibilities

• Coordinate processes end to end, ensuring streamlining across departments and teams.
• Carry out IT service management tasks within the team.
• Contribute to development and updating of process documents and work instructions.
• Coordinate continual service improvement and innovation items and tasks.
• Build awareness of processes and collaborate with stakeholders to enable execution.

Skills

Service management

ITIL knowledge

Written communication

Organization skills

Job description

Kinetic IT is seeking a Process Coordinator to join our Federal Government customer support team. You will coordinate IT service management processes end to end, working closely with process owners and service delivery teams to improve workflows and documentation.

You will carry out day-to-day IT service management tasks, write process documents, and collaborate with technical and non-technical teams to enhance service delivery.