Government Support Customer Service Specialist

Datacom; Adelaide; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Datacom Academy

Cert III IT paid

Rewards & recognition programs

Retail discounts & social events

Paid parental leave

Employee referral program

Job summary

Datacom in Modbury, SA, is hiring full-time Customer Service Representatives to be the friendly first point of contact for government customers. You’ll help people access essential services, resolve issues, and deliver high-quality support.

We provide full training, ongoing leadership support, and a clear path for career progression through Datacom Academy. Applicants from healthcare, hospitality, retail, or call centres are welcome, with training to set you up for success.

Qualifications

• Clear, confident verbal and written communication.
• Strong attention to detail and accuracy under time pressure.
• Empathy and patience when assisting people in challenging situations.
• Australian Citizenship and ability to obtain Security Clearance.
• Previous customer service or contact centre experience is valued.

Responsibilities

• Handle inbound customer enquiries via phone, email, and processing items.
• Build rapport quickly while providing accurate, timely information.
• Identify and resolve issues by following clear processes and guidelines.
• Meet KPIs for customer satisfaction and service quality.

Skills

Clear communication

Attention to detail

Team player

Empathy

Typing 20 WPM

Job description

Datacom in Modbury, SA, is hiring full-time Customer Service Representatives to be the friendly first point of contact for government customers. You’ll help people access essential services, resolve issues, and deliver high-quality support.

We provide full training, ongoing leadership support, and a clear path for career progression through Datacom Academy. Applicants from healthcare, hospitality, retail, or call centres are welcome, with training to set you up for success.