Administration Officer

Hoban Recruitment; Katoomba; Hybrid; AUD 45,000 - 62,000; Full time

Benefits offered by this job

Flexible hybrid work

Job summary

HOBAN Recruitment is seeking motivated and customer‑focused professionals for APS3 Participant Support Officer roles within a large Federal Government organisation. The position offers a 37.5 hour work week, full-time hours, and potential hybrid arrangements after training.

You will be the first point of contact for participants and stakeholders, delivering front‑line support via face‑to‑face, phone and email interactions with a strong emphasis on service delivery and accuracy.

Qualifications

• Previous experience in customer service, service delivery or the disability sector.
• Strong written and verbal communication skills.
• Ability to build rapport with diverse stakeholders.

Responsibilities

• Be the first point of contact for participants and stakeholders.
• Provide professional support via face‑to‑face, phone and email.
• Deliver exceptional customer service and resolve enquiries.
• Manage participant and stakeholder enquiries in person, by phone and email.
• Triaging and escalating complex matters to relevant teams.
• Maintain accurate records and manage shared inboxes.
• Make outbound calls to participants and stakeholders as required.
• Support administrative, project and operational activities.
• Contribute to continuous improvement and positive participant experiences.

Skills

Customer service

Communication

Interpersonal skills

Empathy

Problem solving

Organisational skills

Attention to detail

Teamwork

Flexibility

Disability sector

Job description

HOBAN Recruitment is seeking motivated and customer‑focused professionals for multiple APS3 Participant Support Officer opportunities within a large Federal Government organisation. This rewarding frontline role provides essential support to participants, customers and stakeholders, helping deliver positive outcomes through high-quality customer service and administrative support.
Multiple Locations | Bega, Coffs Harbour, Katoomba, Windsor, Parramatta, Penrith, Tamworth, Tweed Heads & Wollongong
If you have a background in customer service, service delivery or the disability sector and are passionate about helping others, this could be the perfect opportunity to make a meaningful impact.

About the Role

As an APS3 Participant Support Officer, you will be the first point of contact for participants and stakeholders, providing professional support through face‑to‑face, phone and email interactions.

Key responsibilities include:

• Delivering exceptional customer service and resolving enquiries
• Providing frontline support in a busy office environment
• Managing participant and stakeholder enquiries via phone, email and in person
• Triaging and escalating complex matters to appropriate teams
• Maintaining accurate records and managing shared inboxes
• Making outbound calls to participants and stakeholders as required
• Supporting administrative, project and operational activities
• Conducting research and assisting with issue resolution
• Working collaboratively within a team to achieve service delivery outcomes
• Contributing to continuous improvement initiatives and positive participant experiences
• Competitive pay rate of $38.89 per hour, including casual loading, providing you with financial stability and recognition for your expertise.
• 12% superannuation to secure your future and support your retirement planning.
• ASAP start date to 31 December 2027 subject to client requirements, allowing you to embark on this exciting opportunity without delay.
• Full‑time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work‑life balance and time.
• Opportunity to work within a Federal Government environment
• Comprehensive training and onboarding program
• Collaborative and inclusive team culture
• Potential hybrid work arrangements following successful completion of initial training requirements

Benefits

• Competitive pay rate of $38.89 per hour, including casual loading, providing you with financial stability and recognition for your expertise.
• 12% superannuation to secure your future and support your retirement planning.
• ASAP start date to 31 December 2027 subject to client requirements, allowing you to embark on this exciting opportunity without delay.
• Full‑time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work‑life balance and time.
• Opportunity to work within a Federal Government environment
• Comprehensive training and onboarding program
• Collaborative and inclusive team culture
• Career development and valuable government experience
• Potential hybrid work arrangements following successful completion of initial training requirements

About You

To be successful in this role, you will demonstrate:

• Previous experience in customer service, service delivery or the disability sector
• Strong written and verbal communication skills
• Excellent interpersonal skills and the ability to build rapport with diverse stakeholders
• Empathy and professionalism when managing sensitive or challenging conversations
• Sound problem‑solving and decision‑making abilities
• Strong organisational skills with the ability to manage multiple priorities
• High attention to detail and accuracy
• Ability to work effectively within a team environment
• Flexibility and resilience in a changing and fast‑paced workplace
• A positive attitude and commitment to delivering outstanding customer outcomes
• Willingness to undertake a National Criminal History Check

Please note you do need to be an AUSTRALIAN CITIZEN for this Federal Government role.

Positions close for submissions on THURSDAY 1st OCTOBER COB.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at ***********@hoban.com.auor visit www.hoban.com.au/adjustments for additional contact details.