Golf Shop Assitant

RACV; Torquay; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Discounts on RACV products

Uniform + Free parking onsite

Monthly employee reward and recognitio

Job summary

RACV Torquay is seeking enthusiastic Golf Shop Assistants to support the day-to-day operation of the Golf Shop at the Torquay Resort. You’ll be the friendly face of our leisure team, helping members, guests and visitors enjoy their golfing experience while maintaining high standards of presentation and service delivery.

Join a purpose-driven organisation at the start of Victoria’s Great Ocean Road, with opportunities to learn about events, retail, and hospitality in a changing leisure industry.

Qualifications

• Previous experience in a golf course environment.
• Strong customer service and communication skills.
• Ability to handle cash and POS transactions.

Responsibilities

• Provide exceptional customer service to members, guests and visitors.
• Administer golf course access, process payments and manage POS transactions.
• Maintain Golf Shop presentation and stock knowledge.
• Support golf events and coordinate with resort teams.
• Manage hire/return of equipment with accuracy and care.
• Stay up to date with golf rules, handicapping and RACV service standards.
• Assist with food and beverage service when required.
• Contribute to a safe and positive team culture.

Job description

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Torquay, situated at the start of Victoria’s Great Ocean Road and famous surf coast, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

About the Opportunity

We’re looking for enthusiastic and service-focused Golf Shop Assistants to support the day-to-day operation of our RACV Golf Shop at the Torquay Resort.

In this role, you’ll be the friendly face of our leisure team—helping members, guests and visitors enjoy their golfing experience while maintaining our high standards of presentation, service delivery and operational excellence.

Whether it’s assisting with tee times, managing retail sales, supporting golf events, or providing expert knowledge on equipment, you’ll play a key role in creating memorable experiences and encouraging repeat visitation.

What You’ll Do

• Provide exceptional customer service to members, guests and visitors.
• Administer golf course access, process payments, and manage point-of-sale transactions.
• Maintain Golf Shop presentation, product displays and stock knowledge.
• Support golf events, golf days and coordinate with other resort teams.
• Manage the hire, loan and return of equipment, ensuring accuracy and care.
• Stay up to date with golf rules, handicapping, trends and RACV service standards.
• Assist across leisure areas, including providing food and beverage service when required.
• Ensure safe work practices and contribute to a positive team culture.

What You’ll Bring

• Previous experience in a golf course environment.
• Strong customer service, communication and rapport-building skills.
• Understanding of golf rules, course etiquette and equipment.
• Ability to handle cash and perform accurate POS transactions.
• Flexible approach to working hours, including weekends.
• Valid driver’s license.
• RSA (or willingness to obtain).
• Experience with POS, EFTPOS or MICLUB systems.
• Knowledge of merchandising, marketing or F&B techniques.
• Certificates in Hospitality, Tourism, Sport or similar.
• First Aid or OH&S certification.

We are Offering

• Discounts on RACV products & resorts
• Uniform + Free parking onsite
• Monthly employee reward and recognition program
• Ongoing training and career development

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Application Process

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Applicants will be required to complete an initial 20-minute AI online chat interview.

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