Golf Operations Assistant

The National Golf Club; Cape Schanck; On-site; AUD 45,000 - 55,000; Full time

Job summary

The National Golf Club is seeking a full-time Golf Operations Assistant to support a busy operations team across Cape Schanck and Long Island. The role involves managing tee time bookings, assisting with competitions and events, and delivering high-quality member and guest service.

The position requires a genuine interest in golf, strong customer-service skills, and flexibility to work across Golf Operations, Retail and Outside Services, including weekends and public holidays.

Qualifications

• Sound knowledge of golf and a genuine interest in the game.
• Strong customer-service focus with a hospitality mindset.
• Interest in or experience with retail, ideally golf or sporting goods.

Responsibilities

• Assist with tee time reservations and daily golf bookings.
• Assist in preparing and delivering Club competitions and events.
• Provide exceptional customer service to members and guests.
• Support the Retail Manager with day-to-day Golf Shop operations.

Skills

Golf knowledge

Customer service

Retail experience

Communication skills

Teamwork

Organisation

Job description

The National is a world-class private golf club, providing unique member and guest experiences across four outstanding golf courses at our two sites at Cape Schanck and Long Island.

In addition to our four golf courses, members enjoy exceptional facilities and a high level of personalised service across all areas of the Club. Our Golf Operations team plays an important role in delivering that experience, encompassing golf administration, competitions and events, retail, outside services and the day-to-day presentation and operation of our golf facilities.

About the role

The National Golf Club is seeking a full-time Golf Operations Assistant to join the Golf Operations team. Reporting to the Golf Operations Manager, this is a varied, hands-on role suited to someone with a genuine interest in golf, strong customer service skills and a willingness to contribute across all areas of the golf operation. The role will be based primarily at Cape Schanck, with occasional work required at the Long Island site. This role will require regular weekend and public holiday work as part of the normal roster. As the retail operation continues to grow, support is needed for the Retail Manager with day-to-day retail operations, merchandise presentation, stock management and providing members and guests with a high-quality retail experience. The successful applicant will also assist the Outside Services team and undertake course marshalling duties when required, making flexibility and a willingness to work across different areas of the operation important to the role.

Key responsibilities

• Assisting with the management of tee time reservations and daily golf bookings
• Assisting with the preparation and delivery of Club competitions, events and golf activities
• Providing exceptional customer service to members and their guests
• Supporting the Retail Manager with the day-to-day operation of the Golf Shop
• Assisting with inventory management, stock presentation and merchandising
• Providing knowledgeable assistance to members and guests when purchasing golf equipment, apparel and merchandise
• Assisting the Outside Services team with the delivery of member and guest services when required
• Undertaking course marshalling duties to assist with pace of play and the overall member experience
• Maintaining the presentation and appearance of the Golf Shop and Golf Operations areas
• Responding to member and guest enquiries in a professional and timely manner

About you

• A sound knowledge of golf and a genuine interest in the game
• An interest in, or previous experience with, retail, ideally within golf, sporting goods, apparel or a similar customer-focused environment
• A strong commitment to delivering exceptional customer service
• Excellent communication skills and the ability to build rapport with members, guests and colleagues
• Strong organisational skills and attention to detail
• The ability to show initiative and work effectively both independently and as part of a team
• A flexible and hands-on approach, with a willingness to assist across Golf Operations, Retail and Outside Services
• A sound understanding of workplace health and safety standards
• Full working rights in Australia

About us

The National is a world-class private golf club, providing unique member and guest experiences across four outstanding golf courses at two sites at Cape Schanck and Long Island. In addition to the four golf courses, members enjoy exceptional facilities and a high level of personalised service across all areas of the Club. The Golf Operations team plays an important role in delivering that experience, encompassing golf administration, competitions and events, retail, outside services and the day-to-day presentation and operation of golf facilities.

• A full-time position at one of Australia's leading private golf clubs
• The opportunity to work across four world-class golf courses and two outstanding facilities
• A varied role encompassing golf operations, events, retail and member services
• The opportunity to develop your knowledge and experience within an established and growing golf operation
• Training and development opportunities
• Employee Assistance Program
• A stable working environment with a supportive and dedicated team

We foster an environment of belonging, celebrate diversity at the Club and make hiring decisions based on experience, skill and passion. We actively seek people who are genuinely able to have a positive impact on those around them.