Pre-Opening Concierge Manager - Guest Experience

Hyatt Hotels Corporation; Gold Coast City; On-site; AUD 60,000 - 70,000; Full time

Job summary

Andaz Gold Coast is seeking a Concierge Assistant Manager who brings warmth, curiosity and a genuine love of the Gold Coast to every guest interaction. Someone who notices the details, reads the moment and knows how to turn a simple recommendation into a memorable experience.

From welcome to local discoveries, restaurant recommendations and thoughtful guest requests, you will help guests experience the destination through a distinctly Andaz lens.

Qualifications

• Experience in luxury hospitality, concierge, front office or guest services.
• Strong knowledge of the Gold Coast area or a genuine passion for discovering it.
• Excellent communication and interpersonal skills.
• Detail-oriented and proactive in delivering guest experiences.
• Willingness to work morning shifts, weekends and public holidays.
• Ongoing work rights for Australia – no sponsorship can be offered.

Responsibilities

• Welcome guests with warmth, confidence and personality.
• Create seamless arrival and departure experiences.
• Share thoughtful, locally inspired recommendations across dining, culture, beaches, shopping and experiences.
• Assist with restaurant reservations, transport, activities and special requests.
• Anticipate guest needs and create personalised moments throughout their stay.
• Build strong relationships with local venues, operators and experience partners.
• Work closely with Front Office, Guest Services and other hotel colleagues to ensure every guest journey feels effortless.
• Stay curious about what is happening across the Gold Coast and continually discover new places worth sharing.

Skills

Luxury hospitality

Concierge experience

Front office

Guest services

Customer service

Communication

Multitasking

Job description

Andaz Gold Coast is seeking a Concierge Assistant Manager who brings warmth, curiosity and a genuine love of the Gold Coast to every guest interaction. Someone who notices the details, reads the moment and knows how to turn a simple recommendation into a memorable experience.

From welcome to local discoveries, restaurant recommendations and thoughtful guest requests, you will help guests experience the destination through a distinctly Andaz lens.