GM, Performance & Optimisation — Drive Growth & Efficiency

Service Stream; Willoughby; On-site; AUD 180,000 - 280,000; Full time

Job summary

Service Stream is seeking a General Manager - Performance and Optimisation to lead strategic execution and drive sustainable value across the Telecommunications division. The role reports to the Executive General Manager and is based primarily in Melbourne, Chatswood or Fortitude Valley.

You will translate strategy into measurable performance outcomes, identify underperformance, remove barriers and lead initiatives that enhance productivity, customer outcomes and financial performance.

Qualifications

• Significant experience in senior general management, operations, performance, transformation, strategy or commercial leadership.
• Commercially astute, execution-focused and able to engage with and influence a range of stakeholders.
• Experience establishing and managing KPIs, performance frameworks and reporting.
• Demonstrated experience leading cross-functional improvement initiatives.
• Proven ability to translate strategy into execution and measurable outcomes.
• Experience leading and developing high-performing teams.
• Strong commercial and financial acumen.

Responsibilities

• Strategic Execution - Driving the Business Strategy through performance and delivery with risk management and cross-functional coordination.
• Growth and Performance - Supporting business growth and operational performance with actionable performance insights and accountability.
• Operational Optimisation - Supporting operational improvement and process optimisation across the business.
• Data, Analytics and Insights - Developing reporting and KPI visibility with early identification of trends and risks.
• Continuous Improvement - Leading structured improvement programs with governance and measurable outcomes.
• Governance and Reporting - Providing governance oversight and monthly updates to Senior Leadership.

Skills

Leadership

Stakeholder engagement

Strategic planning

Performance management

Education

Tertiary qualifications in business, finance, operations, analytics or a related discipline

Job description

Service Stream is seeking a General Manager - Performance and Optimisation to lead strategic execution and drive sustainable value across the Telecommunications division. The role reports to the Executive General Manager and is based primarily in Melbourne, Chatswood or Fortitude Valley.

You will translate strategy into measurable performance outcomes, identify underperformance, remove barriers and lead initiatives that enhance productivity, customer outcomes and financial performance.