Strategic GM, Performance & Optimisation (Telco)

Service Stream Limited; Brisbane; On-site; AUD 180,000 - 280,000; Full time

Benefits offered by this job

Employee discounts

Paid leave options

Culture of recognition

Job summary

Service Stream Limited seeks a General Manager – Performance and Optimisation to translate strategy into measurable outcomes and lead performance initiatives across the Telecommunications division.

The role reports to the Executive General Manager and focuses on productivity, customer outcomes, and financial performance while building capable, high‑performing teams. Base locations include Melbourne, Chatswood or Fortitude Valley.

Qualifications

• Significant experience in senior general management, operations, performance, transformation, strategy or commercial leadership role.

Responsibilities

• Strategic Execution - Driving the Business Strategy through focus on performance and delivery.
• Growth and Performance - Supporting growth and operational performance with accountability and timely intervention.
• Operational Optimisation - Improving efficiency and embedding scalable ways of working.
• Data, Analytics and Insights - Developing reporting and KPI visibility for trends and risks.
• Continuous Improvement - Leading a structured improvement program with governance and outcomes.
• Governance and Reporting - Providing progress updates and aligning initiatives with objectives.

Skills

Senior leadership

Operations

Performance improvement

Strategy execution

Education

Tertiary qualifications in business, finance, operations, analytics or a related discipline

Job description

Service Stream Limited seeks a General Manager – Performance and Optimisation to translate strategy into measurable outcomes and lead performance initiatives across the Telecommunications division.

The role reports to the Executive General Manager and focuses on productivity, customer outcomes, and financial performance while building capable, high‑performing teams. Base locations include Melbourne, Chatswood or Fortitude Valley.